Blog

October 19, 2021

Infrastructure & Management Services

Managing and Using Data Innovatively and Effectively

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Often a company’s success can be gauged by how they use their data.

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A Leading Mobile Insurance Company

Client Challenges

High turnover time due to manual processes

Issues in claims processing due to unstructured systems

Root Cause Analysis

Automated claims settlement engine with orchestrated work flows

Integrated with Policy admins & existing CRM systems

The Impact

Fully Digitized process & operations

Faster TAT reduced claims resolution from 4 weeks to 6 business days

A Leading Pharmaceutical Company

Client Challenges

Fragmented legacy systems

Unable to efficiently manage multiple finance functions

Root Cause Analysis

Experienced domain and industry expertise

Focus on streamlining various LOBs within the finance function for effective management

The Impact

Streamlined the entire revenue & spends monitoring

AI enabled Dashboards for real time analytics & reporting

Successfully transformed the finance function

A Major Financial Services Company in India

Client Challenges

Lack of defined SOPs for audits & too much dependency on people

RBI regulations training & documentation not standardized

Root Cause Analysis

AI based solution

Focus on compliance & controls, audits & RBI guidelines

System in place for standardizing documents, certifications and data sanctity

The Impact

Streamlined audits for 15 years, covering 3M+ documents

Regulatory Compliance ensured through regular reporting

Trackers for exception reporting & document collection

A Leading Mobile Insurance Company

Client Challenges

The existing process for managing claims, damage assessment and other services was manual. It impacted TAT for all settlements and compromised customer experience.

Root Cause Analysis

We made the entire process omnichannel, allowing customers to raise their claims via website, WhatsApp, Facebook messenger or call centers.

We enabled Claim Status Check & Auto updates.

We integrated policy admins and CRM systems.

The Impact

Huge improvement in customer satisfaction score.

Reduction in TAT by 75%+

A leading mobile insurance company in South Asia

Client Challenges

High TAT due to fragmented, manual processes

Low financial accuracies due to high volume unstructured data handling

Root Cause Analysis

Fully automated AI based unified invoice collection process

Focus on ML enabled improved text clarity, alerts & NLP based classification framework

The Impact

99% Accuracy in data extraction

43% Reduction in processing
costs

90% Reduction in manual efforts

<2 mins Invoice processing

A Leading Mobile Insurance Company

Client Challenges

High turnover time due to manual processes

Issues in claims processing due to unstructured systems

Root Cause Analysis

Automated claims settlement engine with orchestrated work flows

Integrated with Policy admins & existing CRM systems

The Impact

Fully Digitized process & operations

Faster TAT reduced claims resolution from 4 weeks to 6 business days

A Leading Pharmaceutical Company

Client Challenges

Fragmented legacy systems

Unable to efficiently manage multiple finance functions

Root Cause Analysis

Experienced domain and industry expertise

Focus on streamlining various LOBs within the finance function for effective management

The Impact

Streamlined the entire revenue & spends monitoring

AI enabled Dashboards for real time analytics & reporting

Successfully transformed the finance function

A Major Financial Services Company in India

Client Challenges

Lack of defined SOPs for audits & too much dependency on people

RBI regulations training & documentation not standardized

Root Cause Analysis

AI based solution

Focus on compliance & controls, audits & RBI guidelines

System in place for standardizing documents, certifications and data sanctity

The Impact

Streamlined audits for 15 years, covering 3M+ documents

Regulatory Compliance ensured through regular reporting

Trackers for exception reporting & document collection

A leading mobile insurance company in South Asia

Client Challenges

High TAT due to fragmented, manual processes

Low financial accuracies due to high volume unstructured data handling

Root Cause Analysis

Fully automated AI based unified invoice collection process

Focus on ML enabled improved text clarity, alerts & NLP based classification framework

The Impact

99% Accuracy in data extraction

43% Reduction in processing costs

90% Reduction in manual efforts

<2 mins Invoice processing

A Leading Mobile Insurance Company

Client Challenges

The existing process for managing claims, damage assessment and other services was manual. It impacted TAT for all settlements and compromised customer experience.

Root Cause Analysis

We made the entire process omnichannel, allowing customers to raise their claims via website, WhatsApp, Facebook messenger or call centers.

We enabled Claim Status Check & Auto updates.

We integrated policy admins and CRM systems.

The Impact

Huge improvement in customer satisfaction score.

Reduction in TAT by 75%+

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Managing and Using Data Innovatively and Effectively

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