Conversational services, covers services rendered via voice and chat to the end users.
Voice technology is gaining mainstream acceptance, thanks to the new voice based devices from the leading companies like Amazon, Google. Some of the industries that are dabbling with this technology are retail, banking and financial services, insurance and healthcare.
It is also predicted that soon industries will be looking at voice first strategies.

Banking Healthcare and Insurance

According to Google, 20% of the searches are already by voice and they expect this to increase to 50% by 2020. Quantum leap in voice accuracy is another trend that is seen by the technology analysts over the last couple of years. The fast adoption of the voice activated devices is helping industries on a faster learning curve for the devices and accuracy. From the users perspective, at least 2 in 5 users say that voice activated devices are essential to their lives.

Blockchain comes with promise of Transparency, Traceability, Efficiency, Security, Interoperability,Auditability and it is here to stay. It has the potential save billions by optimizing current processes and eliminate some high cost intermediaries.

In the ever evolving technology landscape, 3i Infotech stays ahead with our innovation lab. We support your journey towards Blockchain adoption with our design thinking assessment. This enables in identifying the appropriate use case that calls for Blockchain/any shared ledger technology. With our rich experience across industries, coupled with strong domain capabilities help organizations develop Blockchain solutions across industries addressing inter-operability across the Blockchain network, while addressing security & privacy.

Trade Finance, Distributed Marketplace, Commercial Insurance & Reinsurance, Health Records, Post harvest produce logistics, Travel Insurance, Inventory Tracking, Loyalty Reward Points

Momenta Guided Data Science helps organizations to take the right decisions based on clear inputs that are based on facts and patterns discovered by our prediction engine. Our smart engine uses automated top-notch technology to parallel process hundreds of features and millions of rows without the need for human Intervention. The winning model can be inserted into a production environment as a script or it can be fed with new data as it comes directly to prediction engine.

Enhances results up to 30% over classic ML models.
Delivers 20% - 30% more accurate and stable models.
Cuts 90%of the learning curve time.
Saves up to 80% time in model building.
Zero preparation time for production deployment of models.
35+embedded ML and AI algorithms for predications.

For 61% of enterprises Data Science is the top data initiative of 2018.
74% consider Data Science to be a gamechanger for their business.
99% of industry leaders are currently working on data-driven culture in their company (up from 86% in 2017).
50% of leading organizations will have a dedicated CDO role by 2020.

At 3i Infotech, we understand the challenges that enterprises face, more specifically today when the need of the hour is to focus on customer-experience. MaggieTM, Maggie can address 100% L1 calls and execute 60-80% of the tickets without the help of any human. With RPA (Robotic Process Automation), AI (Artificial Intelligence), ML (Machine Learning) and NLI (Natural Language Interface) integrated, MaggieTM is available to end-users via Phone, Chat, Mobile APP and email. MaggieTM can be easily integrated to any of the technologies within an enterprise

Maggie

One of the most traditional services within an enterprises (any vertical) is the typical IT Operations / Service Desk support services, but yet some of the metrics like CSAT (Customer Satisfaction), MTTR (Mean Time To Resolution), FCR (First Call Resolution) or SLA (Service Level Agreement) are taken a hit during day-to-day operations. Some of the reasons for these hits are:

1. Fire-fighting situations due to volume of tickets
2. Average handling time increased due to skills issue
3. Lack of integration between teams or technologies
4. And many more…