Press Release

News & Articles

MANAGING CUSTOMER EXPERIENCE USING A DIGITAL-FIRST STRATEGY Get a free demo

DIGITAL BUSINESS PROCESS SERVICES

3i Infotech’s Digital Bpo services (BPS) comprise a talent pool that has been carefully hired using scientific methodology, drawn from multiple Tier One BPOs, and has over 200 man-years of BPS experience. Our digital-first business process services involve adding an AI / ML led ‘Digital Command Centre’ layer over and above ‘People & Contact Centre’ Operations,to empower the Agent as well as optimizing Customer Experience across all BPO communication channels and processes (Service, Sales, Collections, Back office automation).

Who We Are

Digital Disruptors in Business Process Services

As one of the top BPO companies in India 3i’s Digital BPS practice works like a technology start-up, having incorporated AI and Automation in our DNA and being able to offer a basket of Digital Solutions ranging from Digital CLM (with an Omni-channel platform) to back office automation,and Business Assurance & Excellence.

Our endeavor to leverage our strong 27-year-old IT legacy and combine it with our BPO experience is helping us carve our way as an outsourcing company that is a digital disruptor in the BPS / BPO world. We see this not just being acknowledged, but being the game-changers in the contact center space.

What We Do

Driving Digital Transformation Across Business Process Outsourcing Services

3i Infotech’s Digital BPS has become one of the top 10 BPO companies in India, using multiple innovative ‘Tech Implants’ to drive Customer Experience and Increase Revenue. Our Omni-channel Contact Centre Platform can create a ‘Single Dashboard’ view of all Customer Contact points like Voice, Email, Chat, and more, with one administrative view for ongoing analysis, course correction,  resource learning and development.

Our digitally-integrated Bpo services for CLM, Sales, Collections, Tech Helpdesks, and Back Office Automation comprise efficient processes and tools that are best suited for global businesses looking for BPO services in India. Our enterprise sales solutions framework has been created by experts having decades of collective experience, technical skills and a deeper understanding of customer experience.

Our Services

Digital Customer Lifecycle Management + -

Manage your CLM process with digital tools and achieve superior results in operations

Inbound:

  • Omni-channel-led Customer Experience/Tech Support using:
    • NLP Chat, Flow-Based Chat,
    • AI/ML-based Speech to text and Text to speech Data Analytics,
    • AI/ML based Agent Assist, AI/ML based Productivity Enhancement Platform,
    • AI/ML Based WFM Tools, Data Intelligence Tower,
    • Customer Journey Mapping & Channel Optimization

Outbound:

  • Omni-channel-led Sales/Outbound Operations using:
    • Virtual Agent, NLP Chat, Flow-Based Chat,
    • AI/ML-based Speech to text and Text to speech Data Analytics,
    • AI/ML-based Agent Assist, AI/ML-based Productivity Enhancement Platform,
    • AI studio for BPS, Digital Command Centre and Integrated Field Support

Collections:

  • Digital Debt Recovery Management with Field Pick-ups Using:
    • Campaign Automation, Alternate Data Sourcing, Risk & Liability Analytics,
    • AI/ML-based Speech to text and Text to speech Data Analytics,
    • AI/ML-based Agent Assist, AI/ML-based Productivity Enhancement Platform,
    • AI studio for BPS operations, Digital Command Centre, and Integrated Field Support

Human to Humanoid Convergence + -

Complete Back Office Automation

  • Auto Onboarding – Video KYC/Voice Bot Verification
  • Auto Forms – CAFs relating to CASA, Credit Cards, Personal Loans, Home Loans etc.
  • Auto Invoice – Invoice processing
  • Auto Claims – Insurance claim processing for Life/General
  • F&A Automation (RPA for AR/AP & ‘Procure-to-Pay’)

Digital HRO + -

  • Recruitment & Process Management System (Integrated ATS / HRMS / LMS Platform)
  • Assessment & Evaluation
  • Productivity Enhancements
  • Employee Related Analytics

Industry Focus

Read More..

BFSI

Read More..

 

E-commerce

Read More..

Automotive

Read More…

 

Telecom & Media

Read More..

Realty

Customer Lifecycle Management

Manage your CLM process with 3i’s digital tools and achieve superior results in operations

Inbound:

  • Omni Channel led Customer Experience / Sales / Collections & Tech Support (Using NLP Chat, Flow Based Chat, AI/ML based Speech to text and Text to speech Data Analytics, AI/ML based Agent Assist, AI /ML based Productivity Enhancement Platform, AI / ML Based WFM Tools, Data Intelligence Tower, Journey Mapping & Channel Optimization)

Outbond:

  • Omni Channel led Sales Operations (Using Virtual Agent, NLP Chat, Flow Based Chat, AI/ML based Speech to text and Text to speech Data Analytics, AI/ML based Agent Assist, AI /ML based Productivity Enhancement Platform, AI studio for BPS, Digital Command Center and Integrated Field Support)

Collections:

  • Digital Debt Recovery with Field Pick-ups (Campaign Automation, Alternate Data Sourcing, Risk & Liability Analytics, AI/ML based Speech to text and Text to speech Data Analytics, AI/ML based Agent Assist, AI /ML based Productivity Enhancement Platform, AI studio for BPS, Digital Command Center and Integrated Field Support)

Human to Humanoid Convergence

Back Office Automation

  • Auto Forms – CAFs relating to CASA, Credit Cards, Personal Loans, Home Loans etc.
  • Auto Invoice – Invoice processing
  • Auto Claims – Insurance claim processing for Life / General
    F&A Automation (RPA for AR / AP & ‘Procure-to-Pay’)

Digital HRO

 

  • Recruitment & Process Management System (Integrated ATS / HRMS / LMS Platform)
  • Assessment & Evaluation
  • Productivity Enhancements
  • Employee Related Analytics

Why Choose Us

Deep domain expertise across multiple industries and verticals

3i Infotech is a player of global standing since 1993, recently reinvented as a demerged entity that is focused on tech-enabled services and solutions for the new digital decade. Deep domain expertise across multiple industries and verticals, the new 3i Infotech is a confluence of the best and bright minds, updated and innovated portfolio of solutions, and a design-thinking mindset with the passion for high-growth at fast pace. We are a customer-centric transformation partner, offering a one-stop shop of solutions aligned to customer’s business outcomes. The shift from efficient vendor to business partner has changed the game for us and our customers. It’s a digital race that’s on, and we are in it to enable our customers to win. We are partner-team with pitstop precision, speed, agility, integrity and trust that propels our customers to great business outcomes and wins.

iStock-889321368-scaled-500x300

Top Criteria for evaluating a GRC platform

Ease of Adoption – An intuitive, user friendly interface
Remote Collaboration – Empowered by our integrated communications suite
Configurability – Highly Modular Design, configured to your needs
Actionable Reports – Flexibility & ease of generation and distribution
Agile Workflows – Seamless integration of all governance activities
Continuous Audit & Monitoring – Enabling Timely Decision Making
Secure, Cloud Based SASE – Focusing on data security and mobility
Attractive Cost of Ownership – High ROI & Future Ready

EnGRC Platform Salient Features

User Friendly

An intuitive and flexible tool for Risk Management, Control Execution, Testing and issue management which supports and does not impose.

Modular

A module-based approach delivering what you need when you need it

Schedule Execution

A macro view of organizational issues, filtered by entity, owner, or severity—with the remediation status. Reminder e-mails directly linked to the tasks with guidance included

Stakeholder Communication

Message Board, Audit /Risk Monitor,Audit /Control Progress,Management Actions Overview, Interactive Audit /Risk Maps

Seamless Collaboration

Enabling all team members to work effectively and efficiently in virtual environments has never been more important. Your teams across the globe collaborate seamlessly empowered by our integrated communications suite

Aglie Workflows

Seamless integration of internal audit, SOX/ICS, Risk, Compliance and issue Management

Actionable Reports

Flexibility & ease of generation and distribution Intelligent overviews providing the required insights in a timely

Smart PBC

Easy collection and tracking of PBC Documents. Easy collection tracking of documents with work paper generation and annotation

Document Management

Effcient knowledge sharing & storing mechanisms bridging information & people

A Closer Look at Our Offerings

Industry Focus

Our SASE platform replaces legacy, hardware-based network and security infrastructure and delivers secure connectivity as a service on any network.

Our commitment to you

  • Use our domain expertise to deliver a integrated platform to power your success.
  • Deliver a secure, 5G ready, cloud based, SASE platform, which frees you and your IT teams to focus on your growth initiatives.
  • Constantly build on our user-friendly interfaces using innovative and advanced technologies.
  • Deliver global success through our transformation teams located in or offices around the world.

Safe and Secure – Our NuRe Cloud,
powered by Oracle

Empower your Organization's IT with flexible remote working

Reliable and Secure Access from Anywhere

Enabling Enterprises seamless access to Virtual Desktop Solution

Easy web based management of multiple devices

Pool Multiple Virtual desktop and manage them easily

Deployed on geonative OCI platform for maximum availability and reliability

EnGRC technology provides you Automation and Tracking

Comprehensive Network and Cloud Security On-Demand

Experience all the benefits of expensive enterprise-grade tools and private networks in an easy-to-use, full-stack cloud service.
Any network. Any device. Any cloud. Secure Access simplified. With easy deployment in minutes not days!!

Client logos

Client Testimonials

Neetu Rebello

“I have been working with 3i Infotech since 13 years now, the best part of working here is the culture, the working environment and support of our colleagues with guidance of our seniors gives us strength, motivation and commitment to work and give our 100% every single day, Feels like home in here, Also the job satisfaction in 3i Infotech is perfect especially when you’re working in a foreign land. The management takes good initiative for the wellbeing of its employees, even in covid situation the company has stood like a rock and supported the employees. Proud to be a part of 3I Infotech.”

Rose Ann D’souza

My journey with 3i Infotech technically started in 1994 when I joined as a Junior Officer in erstwhile ICICI Limited. In 1999, we were officially moved to 3i Infotech and have spent my best years given my best to the organization for over two decades. Ever since I joined 3i Infotech, it has been a great learning experience and an opportunity to contribute to the organizational goals at large. I have witnessed multiple challenges along the way. At the end of the day, it is not just about Transaction processing but rather Relationship building and enriching. I will always value and cherish my connections with 3i Infotech family.

Samer Hamadneh

I have joined 3i infotech in 2013, it was my first career in an Indian Organization, an it’s a wonderful journey, on a personal level I like the Indian culture very much, they are friendly and lovely people. I have learned a lot on the business side. The organization culture is supporting in every way possible, where the employee feels comfortable in all aspects. The leaders of the organization value people as their most important resource. The organization makes investments to make employees more successful. I have authority necessary to accomplish the job well. I have freedom to make work decisions. I feel confident in my job security with this company.”

Fredy Xavier

I Joined 3i Infotech in May 2015 in Program Management Office and it’s been a great stint of 6+ years. 3i Infotech has given me a lot of opportunities to learn new things and provided a growth path for my career. It was indeed a remarkable journey so far to work with many talented and great leaders. The core values of 3i Infotech – Innovation, Insight, and Integrity have always enabled us to achieve excellence. The management team of 3i Infotech has indeed provided a great platform that enables every individual to grow abundantly in their professional path. To conclude, 3i Infotech is always a great place to work with.

Momenta Customer Value Management Solution

Customer Value Management Analytics gives insights to understand customer’s buying & usage patterns, demographic distribution & profitability. Organizations can further segment customers, understand their behaviour, create loyalty programs, decide best pricing, reduce waste, invest in right campaigns for Retail Banking customers.

Momenta Telecom Visualization & Reporting Solution

Within the telecom industry, analytics is now widely used to streamline the operations, to maximize profits, to build effective marketing and business strategies, to visualize data, to perform data transfer and for many other cases. 3i Infotech’s Telecom Visualization and Reporting Solution offers a comprehensive range of business analytics services to use new edge Market and customer information – which help to identify key growth opportunities for Churn Management analysis, Revenue Analysis and Revenue & Call Analysis service offerings.

Momenta Insurance Visualization & Reporting Solution

Insurers are using new monitoring technologies to improve relationships with clients, improve client servicing, and enable insurers to predict and manage risks more proactively. 3i Infotech’s Insurance Visualization and Reporting Solution offers a comprehensive range of business analytics services to use new edge Market risk & customer information – which help to identify key growth opportunities for Premium analysis, Claim Analysis and Revenue & KPI Analysis service offerings.

Momenta Lending Visualization & Reporting Solution

Loan companies can capitalize on growth opportunities and develop greater agility with 3i Infotech’s Momenta Lending Visualization and Reporting Solution which offers a comprehensive range of business analytics services to use new edge Loan processing & customer information – which help to identify key growth opportunities for Loan Origination, Loan Management and Loan Collection Analysis service offerings.

Delivered benefits to cover Million aspiring students by providing loan at nominal interest to persue their higher technical education, skill development and setting up business.

Data & Analytics consulting services for Global Manufacturing & Services Company to bring superior Business efficiency and Customer Experience.

Enterprise Data Management solution for Federal Credit Union Company to merge their heterogeneous data sources and empowerment of business managers with analytical capability to react quickly to changes in performance metrics.

Streamline operations, manage risk, improve customer retention and manage all Business needs for Islamic Insurance Company

Leading Housing Financial Bank digitization of processes at various stages of loan resulting into increased efficiencies

A Large Retail chain in Middle East

Thank you and your team for the Load testing activity. It was not a smooth journey from initiation. We need to cross many hurdles to complete this. Thank you again for patience and expertise shown by your team to complete this.

A Large Microfinance firm in North America

Awesome! Thank you everyone! Really appreciate the perseverance of each one of you to go through this long deployment process and getting it ready for today. Thank you again!

Client is a leading general and health insurance provider in India with presence in multiple foreign countries. Clients' customer portal was developed long back and is on older technology. Business need requires continuous maintenance and enhancement in the portal.

Client is the 2nd largest bank in India 15th largest in APAC region. They are early adapter of IT in business and remains a front-runner in digital interventions. Created large pool of legacy applications over the period that co-exist with new age enterprise solutions.

Client is a large financial institution created to provide conditional collateral support to SMEs to secure loan. There are 4 legacy applications that manage 4 different types of scheme. It’s difficult to consolidate information and ensure compliance requirements.

Client is a government trade facilitation organization who are mandated to maximise trade flow through Dubai. An eCommerce trading platform was development for the purpose.

Client is an independent financial services product company. Company’s products are used by asset managers for various Risk Analysis and Reporting.

A global pharma major who acquired multiple companies. There was a pressing need to standardize multiple content management systems into one and develop advanced integrated CMS solution

Delivered benefits to over 1 million aspiring students by providing loans at nominal interest rates, to help them pursue higher technical education, skill development and even establish businesses.

Digitization of processes at various stages of loan resulting into increased efficiencies for Lending Management Company

Enterprise Data Management solutions for the Federal Credit Union Company to consolidate their heterogeneous data sources and empower business managers with analytical capabilities to react quickly to changes in performance metrics.

Streamline operations, manage risk, improve customer retention, and manage all business needs for Islamic Insurance Company

Leading Housing Financial Bank digitization of processes at various stages of loan processing, resulting into increased efficiencies

This is to certify that 3i Infotech has been engaged for the supply and implementation of Data Warehousing, Business Intelligence, Data Mart, and Advanced Analytics solutions

The overall success of this project was a result of 3i Infotech’s strong technical knowledge of Business Intelligence and management reporting solutions. Momenta+ enabled the top management to gain actionable intelligence and a better understanding of key business metrics.

The overall success our of Operational and Analytical reporting upgrade project was a result of 3i Infotech’s strong technical knowledge about Business and Data Warehousing and experience within the Insurance Industry.

Our partnership with 3i Infotech will enable us to build a robust IT Infrastructure platform to roll out enterprise applications across all the locations on a centralized architecture. This will further help us to standardize processes across the group and bring in more operational transparency resulting in efficient delivery of services in a cost-effective manner.

The overall success of the project was a result of 3i Infotech strong technical knowledge about Business Intelligence and Data Warehousing and experience with Insurance industry. We will have no hesitation in recommending 3i Infotech to any company who has a need to implement Operational & Analytical Reporting tool upgrade solution in their environment and we wish 3i Infotech success in its future endeavors

Congratulations on a successful release! This was our biggest release since conversion and it went flawlessly because of your preparation, dedication and commitment to excellence. Thanks for working long (really long) hours and doing it with a smile on your face. Thanks again

3i Infotech has been a valued partner in the development of our loyalty applications for sports and entertainment venues. Our collaborative efforts have allowed us to enter new markets quickly and efficiently.

Help me pass my gratitude to a very hard working team Sunil, Chandra, Sudheer, Bal Reddy, Jyothi, Sagar. We were given a large/quick task for testing over 15 defects in less than 3 days while juggling other bigger projects. Even though, this start to becoming part of the ‘norm’ here, it’s still just awesome to see the 3i Infotech QA team not complain and just professionally move FW and complete the task. Please help me pass my thank off to a great team

Help me pass my gratitude to a very hard working team Sunil, Chandra, Sudheer, Bal Reddy, Jyothi, Sagar. We were given a large/quick task for testing over 15 defects in less than 3 days while juggling other bigger projects. Even though, this start to becoming part of the ‘norm’ here, it’s still just awesome to see the 3i Infotech QA team not complain and just professionally move FW and complete the task. Please help me pass my thank off to a great team

Congratulations on a successful release! This was our biggest release since conversion and it went flawlessly because of your preparation, dedication and commitment to excellence. Thanks for working long (really long) hours and doing it with a smile on your face. Thanks again

The overall success of the project was a result of 3i Infotech strong technical knowledge about Business Intelligence and Data Warehousing and experience with Insurance industry. We will have no hesitation in recommending 3i Infotech to any company who has a need to implement Operational & Analytical Reporting tool upgrade solution in their environment and we wish 3i Infotech success in its future endeavors

Our partnership with 3i Infotech will enable us to build a robust IT Infrastructure platform to roll out enterprise applications across all the locations on a centralized architecture. This will further help us to standardize processes across the group and bring in more operational transparency resulting in efficient delivery of services in a cost-effective manner.

a

“Curabitur nec lectus leo. Suspendisse ultricies dolor nulla, non fringilla mauris porta non. Pellentesque arcu dolor, biben dum

a

“Vivamus aliquam scelerisque risus sit amet auctor. Maecenas efficitur facilisis lacus quis viverra. Etiam tempor, nunc aliquam sit ame

“Nam liber tempor cum soluta nobis eleifend option congue nihil imperdiet doming id quod mazim placerat facer soluta possim assum

a

“Curabitur nec lectus leo. Suspendisse ultricies dolor nulla, non fringilla mauris porta non. Pellentesque arcu dolor, biben dum

a

“Vivamus aliquam scelerisque risus sit amet auctor. Maecenas efficitur facilisis lacus quis viverra. Etiam tempor, nunc aliquam sit ame

“Nam liber tempor cum soluta nobis eleifend option congue nihil imperdiet doming id quod mazim placerat facer soluta possim assum

a

“Curabitur nec lectus leo. Suspendisse ultricies dolor nulla, non fringilla mauris porta non. Pellentesque arcu dolor, biben dum

a

“Vivamus aliquam scelerisque risus sit amet auctor. Maecenas efficitur facilisis lacus quis viverra. Etiam tempor, nunc aliquam sit ame

“Nam liber tempor cum soluta nobis eleifend option congue nihil imperdiet doming id quod mazim placerat facer soluta possim assum

a

“Curabitur nec lectus leo. Suspendisse ultricies dolor nulla, non fringilla mauris porta non. Pellentesque arcu dolor, biben dum bibendum nunc eu magna in aliquet turpis"

a

“Vivamus aliquam scelerisque risus sit amet auctor. Maecenas efficitur facilisis lacus quis viverra. Etiam tempor, nunc aliquam sit ame vel sollicitudin urna"

Help me pass my gratitude to a very hard working team Sunil, Chandra, Sudheer, Bal Reddy, Jyothi, Sagar. We were given a large/quick task for testing over 15 defects in less than 3 days while juggling other bigger projects. Even though, this start to becoming part of the ‘norm’ here, it’s still just awesome to see the 3i Infotech QA team not complain and just professionally move FW and complete the task. Please help me pass my thank off to a great team