DIGITAL BUSINESS PROCESS SERVICES
DIGITAL BUSINESS PROCESS SERVICES
3i Infotech’s Digital Bpo services (BPS) comprise a talent pool that has been carefully hired using scientific methodology, drawn from multiple Tier One BPOs, and has over 200 man-years of BPS experience. Our digital-first business process services involve adding an AI / ML led ‘Digital Command Centre’ layer over and above ‘People & Contact Centre’ Operations,to empower the Agent as well as optimizing Customer Experience across all BPO communication channels and processes (Service, Sales, Collections, Back office automation).
As one of the top BPO companies in India 3i’s Digital BPS practice works like a technology start-up, having incorporated AI and Automation in our DNA and being able to offer a basket of Digital Solutions ranging from Digital CLM (with an Omni-channel platform) to back office automation,and Business Assurance & Excellence.
Our endeavor to leverage our strong 27-year-old IT legacy and combine it with our BPO experience is helping us carve our way as an outsourcing company that is a digital disruptor in the BPS / BPO world. We see this not just being acknowledged, but being the game-changers in the contact center space.
3i Infotech’s Digital BPS has become one of the top 10 BPO companies in India, using multiple innovative ‘Tech Implants’ to drive Customer Experience and Increase Revenue. Our Omni-channel Contact Centre Platform can create a ‘Single Dashboard’ view of all Customer Contact points like Voice, Email, Chat, and more, with one administrative view for ongoing analysis, course correction, resource learning and development.
Our digitally-integrated Bpo services for CLM, Sales, Collections, Tech Helpdesks, and Back Office Automation comprise efficient processes and tools that are best suited for global businesses looking for BPO services in India. Our enterprise sales solutions framework has been created by experts having decades of collective experience, technical skills and a deeper understanding of customer experience.
Manage your CLM process with digital tools and achieve superior results in operations
Inbound:
Outbound:
Collections:
Complete Back Office Automation
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BFSI
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E-commerce
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Automotive
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Telecom & Media
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Realty
Manage your CLM process with 3i’s digital tools and achieve superior results in operations
Inbound:
Outbond:
Collections:
Back Office Automation
3i Infotech is a player of global standing since 1993, recently reinvented as a demerged entity that is focused on tech-enabled services and solutions for the new digital decade. Deep domain expertise across multiple industries and verticals, the new 3i Infotech is a confluence of the best and bright minds, updated and innovated portfolio of solutions, and a design-thinking mindset with the passion for high-growth at fast pace. We are a customer-centric transformation partner, offering a one-stop shop of solutions aligned to customer’s business outcomes. The shift from efficient vendor to business partner has changed the game for us and our customers. It’s a digital race that’s on, and we are in it to enable our customers to win. We are partner-team with pitstop precision, speed, agility, integrity and trust that propels our customers to great business outcomes and wins.
Ease of Adoption – An intuitive, user friendly interface
Remote Collaboration – Empowered by our integrated communications suite
Configurability – Highly Modular Design, configured to your needs
Actionable Reports – Flexibility & ease of generation and distribution
Agile Workflows – Seamless integration of all governance activities
Continuous Audit & Monitoring – Enabling Timely Decision Making
Secure, Cloud Based SASE – Focusing on data security and mobility
Attractive Cost of Ownership – High ROI & Future Ready
An intuitive and flexible tool for Risk Management, Control Execution, Testing and issue management which supports and does not impose.
A module-based approach delivering what you need when you need it
A macro view of organizational issues, filtered by entity, owner, or severity—with the remediation status. Reminder e-mails directly linked to the tasks with guidance included
Message Board, Audit /Risk Monitor,Audit /Control Progress,Management Actions Overview, Interactive Audit /Risk Maps
Enabling all team members to work effectively and efficiently in virtual environments has never been more important. Your teams across the globe collaborate seamlessly empowered by our integrated communications suite
Seamless integration of internal audit, SOX/ICS, Risk, Compliance and issue Management
Flexibility & ease of generation and distribution Intelligent overviews providing the required insights in a timely
Easy collection and tracking of PBC Documents. Easy collection tracking of documents with work paper generation and annotation
Effcient knowledge sharing & storing mechanisms bridging information & people
Our SASE platform replaces legacy, hardware-based network and security infrastructure and delivers secure connectivity as a service on any network.
Empower your Organization's IT with flexible remote working
Reliable and Secure Access from Anywhere
Enabling Enterprises seamless access to Virtual Desktop Solution
Easy web based management of multiple devices
Pool Multiple Virtual desktop and manage them easily
Deployed on geonative OCI platform for maximum availability and reliability
Experience all the benefits of expensive enterprise-grade tools and private networks in an easy-to-use, full-stack cloud service.
Any network. Any device. Any cloud. Secure Access simplified. With easy deployment in minutes not days!!
Neetu Rebello
“I have been working with 3i Infotech since 13 years now, the best part of working here is the culture, the working environment and support of our colleagues with guidance of our seniors gives us strength, motivation and commitment to work and give our 100% every single day, Feels like home in here, Also the job satisfaction in 3i Infotech is perfect especially when you’re working in a foreign land. The management takes good initiative for the wellbeing of its employees, even in covid situation the company has stood like a rock and supported the employees. Proud to be a part of 3I Infotech.”
Rose Ann D’souza
My journey with 3i Infotech technically started in 1994 when I joined as a Junior Officer in erstwhile ICICI Limited. In 1999, we were officially moved to 3i Infotech and have spent my best years given my best to the organization for over two decades. Ever since I joined 3i Infotech, it has been a great learning experience and an opportunity to contribute to the organizational goals at large. I have witnessed multiple challenges along the way. At the end of the day, it is not just about Transaction processing but rather Relationship building and enriching. I will always value and cherish my connections with 3i Infotech family.
Samer Hamadneh
I have joined 3i infotech in 2013, it was my first career in an Indian Organization, an it’s a wonderful journey, on a personal level I like the Indian culture very much, they are friendly and lovely people. I have learned a lot on the business side. The organization culture is supporting in every way possible, where the employee feels comfortable in all aspects. The leaders of the organization value people as their most important resource. The organization makes investments to make employees more successful. I have authority necessary to accomplish the job well. I have freedom to make work decisions. I feel confident in my job security with this company.”
Fredy Xavier
I Joined 3i Infotech in May 2015 in Program Management Office and it’s been a great stint of 6+ years. 3i Infotech has given me a lot of opportunities to learn new things and provided a growth path for my career. It was indeed a remarkable journey so far to work with many talented and great leaders. The core values of 3i Infotech – Innovation, Insight, and Integrity have always enabled us to achieve excellence. The management team of 3i Infotech has indeed provided a great platform that enables every individual to grow abundantly in their professional path. To conclude, 3i Infotech is always a great place to work with.
Momenta Customer Value Management Solution
Customer Value Management Analytics gives insights to understand customer’s buying & usage patterns, demographic distribution & profitability. Organizations can further segment customers, understand their behaviour, create loyalty programs, decide best pricing, reduce waste, invest in right campaigns for Retail Banking customers.
Momenta Telecom Visualization & Reporting Solution
Within the telecom industry, analytics is now widely used to streamline the operations, to maximize profits, to build effective marketing and business strategies, to visualize data, to perform data transfer and for many other cases. 3i Infotech’s Telecom Visualization and Reporting Solution offers a comprehensive range of business analytics services to use new edge Market and customer information – which help to identify key growth opportunities for Churn Management analysis, Revenue Analysis and Revenue & Call Analysis service offerings.
Momenta Insurance Visualization & Reporting Solution
Insurers are using new monitoring technologies to improve relationships with clients, improve client servicing, and enable insurers to predict and manage risks more proactively. 3i Infotech’s Insurance Visualization and Reporting Solution offers a comprehensive range of business analytics services to use new edge Market risk & customer information – which help to identify key growth opportunities for Premium analysis, Claim Analysis and Revenue & KPI Analysis service offerings.
Momenta Lending Visualization & Reporting Solution
Loan companies can capitalize on growth opportunities and develop greater agility with 3i Infotech’s Momenta Lending Visualization and Reporting Solution which offers a comprehensive range of business analytics services to use new edge Loan processing & customer information – which help to identify key growth opportunities for Loan Origination, Loan Management and Loan Collection Analysis service offerings.
Delivered benefits to cover Million aspiring students by providing loan at nominal interest to persue their higher technical education, skill development and setting up business.
Data & Analytics consulting services for Global Manufacturing & Services Company to bring superior Business efficiency and Customer Experience.
Enterprise Data Management solution for Federal Credit Union Company to merge their heterogeneous data sources and empowerment of business managers with analytical capability to react quickly to changes in performance metrics.
Streamline operations, manage risk, improve customer retention and manage all Business needs for Islamic Insurance Company
Leading Housing Financial Bank digitization of processes at various stages of loan resulting into increased efficiencies
A Large Retail chain in Middle East
Thank you and your team for the Load testing activity. It was not a smooth journey from initiation. We need to cross many hurdles to complete this. Thank you again for patience and expertise shown by your team to complete this.
A Large Microfinance firm in North America
Awesome! Thank you everyone! Really appreciate the perseverance of each one of you to go through this long deployment process and getting it ready for today. Thank you again!
Client is a leading general and health insurance provider in India with presence in multiple foreign countries. Clients' customer portal was developed long back and is on older technology. Business need requires continuous maintenance and enhancement in the portal.
Client is the 2nd largest bank in India 15th largest in APAC region. They are early adapter of IT in business and remains a front-runner in digital interventions. Created large pool of legacy applications over the period that co-exist with new age enterprise solutions.
Client is a large financial institution created to provide conditional collateral support to SMEs to secure loan. There are 4 legacy applications that manage 4 different types of scheme. It’s difficult to consolidate information and ensure compliance requirements.
Client is a government trade facilitation organization who are mandated to maximise trade flow through Dubai. An eCommerce trading platform was development for the purpose.
Client is an independent financial services product company. Company’s products are used by asset managers for various Risk Analysis and Reporting.
A global pharma major who acquired multiple companies. There was a pressing need to standardize multiple content management systems into one and develop advanced integrated CMS solution
Delivered benefits to over 1 million aspiring students by providing loans at nominal interest rates, to help them pursue higher technical education, skill development and even establish businesses.
Digitization of processes at various stages of loan resulting into increased efficiencies for Lending Management Company
Enterprise Data Management solutions for the Federal Credit Union Company to consolidate their heterogeneous data sources and empower business managers with analytical capabilities to react quickly to changes in performance metrics.
Streamline operations, manage risk, improve customer retention, and manage all business needs for Islamic Insurance Company
Leading Housing Financial Bank digitization of processes at various stages of loan processing, resulting into increased efficiencies
This is to certify that 3i Infotech has been engaged for the supply and implementation of Data Warehousing, Business Intelligence, Data Mart, and Advanced Analytics solutions
The overall success of this project was a result of 3i Infotech’s strong technical knowledge of Business Intelligence and management reporting solutions. Momenta+ enabled the top management to gain actionable intelligence and a better understanding of key business metrics.
The overall success our of Operational and Analytical reporting upgrade project was a result of 3i Infotech’s strong technical knowledge about Business and Data Warehousing and experience within the Insurance Industry.
Our partnership with 3i Infotech will enable us to build a robust IT Infrastructure platform to roll out enterprise applications across all the locations on a centralized architecture. This will further help us to standardize processes across the group and bring in more operational transparency resulting in efficient delivery of services in a cost-effective manner.
The overall success of the project was a result of 3i Infotech strong technical knowledge about Business Intelligence and Data Warehousing and experience with Insurance industry. We will have no hesitation in recommending 3i Infotech to any company who has a need to implement Operational & Analytical Reporting tool upgrade solution in their environment and we wish 3i Infotech success in its future endeavors
Congratulations on a successful release! This was our biggest release since conversion and it went flawlessly because of your preparation, dedication and commitment to excellence. Thanks for working long (really long) hours and doing it with a smile on your face. Thanks again
3i Infotech has been a valued partner in the development of our loyalty applications for sports and entertainment venues. Our collaborative efforts have allowed us to enter new markets quickly and efficiently.
Help me pass my gratitude to a very hard working team Sunil, Chandra, Sudheer, Bal Reddy, Jyothi, Sagar. We were given a large/quick task for testing over 15 defects in less than 3 days while juggling other bigger projects. Even though, this start to becoming part of the ‘norm’ here, it’s still just awesome to see the 3i Infotech QA team not complain and just professionally move FW and complete the task. Please help me pass my thank off to a great team
Help me pass my gratitude to a very hard working team Sunil, Chandra, Sudheer, Bal Reddy, Jyothi, Sagar. We were given a large/quick task for testing over 15 defects in less than 3 days while juggling other bigger projects. Even though, this start to becoming part of the ‘norm’ here, it’s still just awesome to see the 3i Infotech QA team not complain and just professionally move FW and complete the task. Please help me pass my thank off to a great team
Congratulations on a successful release! This was our biggest release since conversion and it went flawlessly because of your preparation, dedication and commitment to excellence. Thanks for working long (really long) hours and doing it with a smile on your face. Thanks again
The overall success of the project was a result of 3i Infotech strong technical knowledge about Business Intelligence and Data Warehousing and experience with Insurance industry. We will have no hesitation in recommending 3i Infotech to any company who has a need to implement Operational & Analytical Reporting tool upgrade solution in their environment and we wish 3i Infotech success in its future endeavors
Our partnership with 3i Infotech will enable us to build a robust IT Infrastructure platform to roll out enterprise applications across all the locations on a centralized architecture. This will further help us to standardize processes across the group and bring in more operational transparency resulting in efficient delivery of services in a cost-effective manner.
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Help me pass my gratitude to a very hard working team Sunil, Chandra, Sudheer, Bal Reddy, Jyothi, Sagar. We were given a large/quick task for testing over 15 defects in less than 3 days while juggling other bigger projects. Even though, this start to becoming part of the ‘norm’ here, it’s still just awesome to see the 3i Infotech QA team not complain and just professionally move FW and complete the task. Please help me pass my thank off to a great team
Harish Shenoy
Chief Performance Officer
Performance-driven Senior Executive offering 27+ years’ strategic leadership in business management with operational excellence, overseeing all business functions to ensure optimal performance. Recognized as an accomplished change agent with success in transforming and improving operations through the development and implementation of processes, programs, and strategies. Leverage business acumen across diverse cultures and economies. Noted strengths in the ability to incorporate innovative management techniques that result in enhanced business practices, increased productivity, and profits.
Has exposure to best practices in operations & software deliveries for Global Banks, Insurance Companies and Corporates across the BFSI spectrum.
An MBA from Mumbai University through Narsee Monjee Institute of Management Studies, backed with a Master’s Diploma in Computer Science and Graduation in Science from Mumbai University.
Chief Operating Officer – Digital & NextGen Business
Sax Krishna joined 3i Infotech as a Chief Growth Officer for Americas, Europe, Middle East, and Africa. He has over 30 years of experience in IT, BPS & Technology domains across North America, Europe, India & APAC with repeated success in Digital/ Business Transformation. His ability to combine long-range strategic planning and tactical execution to create differentiated value propositions, launch new businesses and drive exponential and sustainable growth has transformed many organizations. Sax is a consummate leader, with experience in managing cross-functional teams across geographies with goal congruence and collaboration leading to scalable high margin repeat business.
As an ardent fan of Digital Transformation since the early 2000s, Sax often plays the role of a strategic advisor to the CXOs of client organizations. His ability to understand the inflection points of transformation across business processes leads him to design technology-enabled solutions that drive genuine business outcomes. Sax over his span of career has helped enhance Enterprise Value across HCL group, PE firms, Tech Mahindra (Satyam), Aditya Birla Minacs (ITES company of the AB Group) & ATOS. An Alumnus of BITS Pilani, Sax calls two Capitals – NCR & Washington D.C. – as homes. Sax is married to Nandini with two daughters. Besides work, music is his passion. In his spare time, he loves to cook fusion food.
Chief Business Excellence Officer
Dr. Kalyan Krishnamoorthy is our Chief Business Excellence Officer, responsible for Business Excellence including Delivery Excellence & GRC, enabling improvement of efficiency (Business Results) and effectiveness (Customer Results). He also leads our NuRe Maestra – Consulting Practice, orchestrating enterprise value solutions for our clients across the globe. Dr. Kalyan comes with over 27 years of experience in Manufacturing, IT & Services with a specialisation in People, Process & Technology Transformation. He has a PhD in Digital Service Quality from Amrita Vishwa Vidyapeetham, with research interests in Experimental Psychology and Business Excellence.
Global Delivery Head – AAA
Rishi started his career 21 years back with a successful start-up in digitization and has been leading the digital transformation business and delivery by adopting Digital Technologies. He is an innovation and transformation expert who delivers business outcomes and builds competitive edge by proactively building world-class innovative digital solutions. Rishi has led consulting and solutions delivery with worldwide organizations like JPMC, World Bank, AIG, GE and FedEx. He has worked in USA, UK, Italy, UAE and India to manage and deliver Digital, IT and Process Transformation engagements. Rishi is an Engineer and Management graduate from IIM Calcutta.
Varika Rastogi
Company Secretary & Legal Head
Varika Rastogi is a fellow member of the Institute of Company Secretaries of India and holds a Bachelor’s degree in law from Meerut University. She brings in a versatile experience of over 20 years in the field of corporate laws, Company Secretarial, and Statutory compliance. Her work experience includes a stint with renowned corporates such as Chambal Fertilisers (K. K. Birla Group), Hero Honda, Modi Group, etc. until recently she was heading the Corporate Secretarial, Legal & Compliance function (India & APAC) for Majesco. She is passionate about philanthropic activities and supports various NGOs engaged in healthcare, education, and nourishment of needy children.
Chief Human Resource Officer
27+ years of Human Resource expertise across Industry segments (IT, ITES, Telecom, Food Processing & Manufacturing). Experiential knowledge in dealing with different situations/cultures. Most of his professional life was spent on Talent Acquisition, Performance Management, Compensation Management, Industrial Relations, Employee Retention interventions/Engagement, Rebadging, and Organizational Development interventions. Experience in diverse practices for different geographies/ cultural expectations.
Highlights: Talent Acquisition, Compensation Management, Performance Management, Employee Engagement, Industrial Relations, Business & Domain knowledge in IT for HR interventions, HR Transitions and solutions, Rebadging, Organizational Development Interventions, and Digitalization of HR work processes.
Chief Revenue Officer (IBR)
Sushant Purushan, an industry expert joined 3i infotech to lead the Digital IMS and Cloud Transformation services in India & South Asia. Bangalore-based Sushant has over 24 years of experience in the IT and services industry in India and South Asia.
Sushant has worked with several reputed firms such as TCS, CMC, Wipro Infotech, IBM India, and Sify Technologies and handled various assignments such as Sales, Product/Practice Management, Delivery, and P&L management. At Sify Technologies as a Business Unit Head, he successfully led the journey of transforming a data-center business unit into a Cloud-centric business by incorporating various transformation activities. His experiences among many are in managing cross-functional teams across geographies. He believes collaboration and partnership are key success factors for any business to sustain. Sushant is married to Rajashree, and has two children daughter and a son. Besides work he loves sports; playing tennis & cricket are his favorite sports.
Sudeep Nadkarni
Chief Revenue Officer (GBR)
Sudeep has over 25 years of experience leading progressive firms in developing corporate strategy, executing business turnarounds, and transforming business operations. He joined 3i Infotech to work on large deals and GROW the business globally, he will be working closely with various regions to grow the footprints of 3i Infotech. His work has consistently delivered a stronger competitive position for product &
services firms operating in global technology markets and returned measurable value for shareholders and customers alike. Over the arc of his career, Sudeep has been a trusted advisor to C-level executives of visionary, growth-oriented client firms. He has in-depth experience in new venture launches, building/operating shared services operations, and executing transformative talent and technology acquisitions. Adept at both organic & inorganic growth options, Sudeep has negotiated & executed several multimillion-dollar intellectual property acquisitions and has spent a large part of his career establishing and leading financial technology and operations outsourcing centers from the ground up. Sudeep is an India-born American citizen and has spent extensive periods of time living and working in the US, Europe, Asia, the Middle East, and Africa. He possesses a deep understanding of the global financial services marketplace and has strong relationships with its major players. He is a speaker on topics of entrepreneurship, integrative marketing, financial technology, and business process outsourcing. An Electronics Engineer by training, Sudeep is certified in mergers and acquisitions from the University of Chicago – Booth School and has an MBA in marketing & strategy from Kellogg Graduate School of Management. He has been based out of Chicago for over 3 decades.
MD, Global CEO
Thompson P. Gnanam is a computer science engineer from the College of Engineering Guindy, Chennai, with an overall experience of 27+ years in the IT, ITES, and Telecom industry.
A natural entrepreneur-turned-corporate intrapreneur who has built various “Centres of Excellence”, he has grown businesses globally and transformed business outcomes. He has successfully built people-centric business models based on the idea that people are the biggest assets and the most important differentiators; he believes in the ideology that ‘Customer is first; Customer is always right’.
An assertive problem-solver with a strong process reengineering and ‘Design and Lean’ thinking mindset, Thompson challenges the status quo and has been a catalyst of change in various organizations by leading from the front through inclusive and collaborative leadership. He also strives to leverage the power of technology to drive business transformation.
He started as an entrepreneur in the 90s, established his IT infrastructure management, system integration, and networking business, and expanded to manufactured computer systems.
He entered the corporate world in 2001 and has since, worked with multiple global organizations, such as Danaher, Hewlett Packard, Vodafone, Hexaware, Tata Business Support Services (BSS), and Lebara Mobile and Conneqt Business Solutions. He has experience in various diverse roles in Global Sales &Marketing, Operations, Business Transformation, Business Unit Management, Profit-and-Loss Management, and Digital Business Services. He was the Chief Digital Business Officer in his last assignment with Conneqt.
He believes that the 2021 post-COVID decade is a ‘Digital First, AI-First, Cloud-Native, Edge-Computing, Real-time analytics’ era in which business models have to be based on the ‘co-existence of humans and humanoid’ in a cognitive enterprise.
Leon Baker
Global Head NuRe Velocity (Digital BPaaS/ KPaaS)
Leon Baker, SVP and Global Head lead the Digital BPasS and KPaaS Practice. He is responsible for disrupting classic BPS business and accelerating large deals by building end to end capability of Consulting, Solutions, Transitioning, and Delivery. Leon comes with 25 years of rich experience in the BPO/BPaaS industry, leading teams in BPO operations, Sales, Solutions, SSC practice building, and Business Transformation. Leon has held leadership roles in various organizations like Conneqt Business Solutions C3i support services, Mercer India, and Infinia Corporate Solutions. He has extensive experience in setting up and leading large multifunctional, multi-skilled shared services centers for domestic & international markets. He is an SME in creating effective technology-enabled service delivery ecosystems and has a strong understanding of the digital business landscape.
Harish Shenoy
Chief Performance & Risk Officer
Performance-driven Senior Executive offering 27+ years’ strategic leadership in business management with operational excellence, overseeing all business functions to ensure optimal performance. Recognized as an accomplished change agent with success in transforming and improving operations through the development and implementation of processes, programs, and strategies. Leverage business acumen across diverse cultures and economies. Noted strengths in the ability to incorporate innovative management techniques that result in enhanced business practices, increased productivity, and profits.
Has exposure to best practices in operations & software deliveries for Global Banks, Insurance Companies and Corporates across the BFSI spectrum.
An MBA from Mumbai University through Narsee Monjee Institute of Management Studies, backed with a Master’s Diploma in Computer Science and Graduation in Science from Mumbai University.
Shilpa Pai
India Head HR
Ms. Shilpa Pai has joined us as Vice President- HR, playing the role of HR business leader and Head HR business partner for the 3I Infotech India region.
Shilpa brings in 18 years of progressive Human Resource Leadership Experience in IT & ITES Industries playing diverse roles across India, USA, Europe, Middle East & Far-East with expertise in People Practices, Organizational strategy, Talent Management, Talent Development, Compensation & Benefits Management, Leadership & Capability building, and Talent Acquisition. She brings deep experience in building and scaling high-performance organizations, change & transformation management, and shaping corporate culture.
Shilpa holds an MBA degree in HR and posts MBA certifications in Advance Human Capital Management and Organization Development.
She was previously associated with many IT Product and Services companies as VP & Head of HR.
In a rapidly evolving business context, which is a result of changing demographics, the rise of digital technology, and socially driven employer-employee relationships, what keeps her excited as an HR leader is to build disruptive yet viable solutions to the talent challenges that organizations face today
Damodharan Padmanabhan
Global Head Cognitive Computing
An entrepreneur and highly enthusiastic IT professional, Damodharan, or Damu as he is known, brings to 3i Infotech’s newest line of business, Future Tech, the skills and experience it takes to build and grow a future-focused business practice for emerging technologies. This intrapreneur heads the Future Tech team and expects the business to be a key contributor to the Billion by 2030, AIM 30, Vision.
With his expertise and experience as a Digital Transformation Expert, AI Consultant in Automobile, Telecommunication and Data Driven Transformation Strategy and more, Damu is all set to drive his fresh team to winning heights. It is befitting that with his patents and research& development history, he will be steering the new 3i Infotech’s CoE for Future Tech at the IIT Madras Research Park.
Damu has a Master’s degree in IT Business & Analytics from the Singapore Management University, Singapore and a BE in Computer science, Anna University with numerous certifications to his credit.
Business Head – Digital BPS
Kiran has over 28 years of extensive experience in Sales, Strategy, Marketing and Alliance Management in the IT and BPO industry, having managed Sales to Delivery Lifecycles. A Sales Leader with a sharp focus on driving growth organically & inorganically, leading to rapid profitability and market share, Kiran has led sales teams across multiple segments like BFSI, E-Comm, Retail, Manufacturing, Telecom and Govt. He started his Sales career in the IT industry, working long stints with Tier 1 players like Mastek, Satyam & KPIT, doing consultative selling for Software Products, Lifecycle Development Projects & ERP (SAP / Oracle / Microsoft). His last 11 years have been in the Outsourcing / BPO industry, heading India Sales at Firstsource & Aegis (Startek), where he has led hunting & farming teams and acquired Large Value Logos in Auto, Banking, Telecom & E-Comm while transforming Vanilla BPO offerings to Digital BPaaS.
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E-commerce
Automotive
BFSI
Chief Cloud Officer
As Chief Cloud Officer, Nilesh Gupta is responsible for the Cloud First and Edge Solutions strategy at 3i Infotech. This includes 3i Infotech’s ‘Cloud Adoption in a Box’ approach to modernize, optimize, and secure customers’ cloud and digital transformation journey. Nilesh is focused on helping customers build and execute their “digital first, cloud first” strategy across the globe.
Nilesh is on the CISO Board of Advisors at Exium’s (Exium Inc.USA). His experience and insights will enhance Exium to aid, build and develop Exium’s next-generation SASE platform “NuRe Edge”.
As a technologist with an entrepreneurial vision, Nilesh, has for a large part of his career, conceived and managed transformational businesses around offshoring/outsourcing including service delivery across Cloud, Infrastructure, and Applications across geographies. He has worked with global technology companies including Oracle Financial Services Software, Infinite Computer Solutions (ICS), Emitac, and Frontier Business Systems serving in US, Middle East and ASEAN regions. Nilesh comes with a strong background in technology-related solutions and conceptualizing IT solutions to business challenges with vast experience in Banking, Insurance, Manufacturing, Retail, and Public Sector verticals.
Non-Executive Independent Chairman
Mr. Ashok Shah holds a bachelor`s degree in science with a post-graduate degree in Economics. Mr. Ashok Shah Joined the Life Insurance Corporation of India (LIC) as a direct recruit officer in 1977. In his more than three decades in the Corporation, he has served in all important positions in Operations. He retired as Zonal Manager (Executive Director cadre) at Delhi and oversaw LIC’s premier Zone, Northern Zone, for five years. Subsequently, he went on deputation to the National Insurance Academy, Pune, as Chair Professor. In June 2010, he subsequently joined LIMRA (Life Insurance Marketing and Research Association), a U.S.-based entity as Director–India.
Non-Executive Independent Director
Mr. Avtar Singh Monga has been associated with the Financial/Banking industry for almost 38 years and has worked with some of the best global enterprises in leadership positions both for India as well as the global level. He has spent a considerable amount of time with Bank of America, first as part of their India business and later establishing and scaling their Global Delivery Centres of Expertise as its Managing Director. He has also been part of GE Capital India where he spearheaded SBI Card JV as well as transport Financial Services as CEO. More recently, he has been Chief Operating Officer/Executive Director/Head of Retail Bank with IDFC Bank and was instrumental in launching the bank and building it as a key player in the fintech space.
He has been actively involved while at IDFC and even in a personal capacity to promote digital as well support Fintech and is also an Angel Investor.
He is passionate about building leadership and has been mentoring several successful industry leaders as well as advising a few global and local start-ups.
He holds a Master’s Degree in commerce as well as an MBA in Marketing and Finance and also is a Fellow member of the Institute of Directors.
ASEAN Head
Colin has 25 years of regional experience in the enterprise IT business. He specializes in leading sales pursuit of IoT, big data, analytics, customer experience, telecom BSS and mobile money solutions covering enterprises across Asia Pacific and Japan. He has held regional sales and executive positions with the world’s leading technology companies such as IBM, Hewlett Packard Enterprise, Software AG, Verifone and Fuji Xerox. He has extensive regional business experience having been based in KL, Bangkok, Jakarta, Taipei, and Tokyo. Colin graduated with an MBA from the University of South Australia.
Chief Financial Officer
Mr. Sanjay Rawa has over 28 years of extensive experience in leading the finance and strategic operations in IT / ITES, Manufacturing and Multinational corporates driving financial management, governance, mergers & acquisitions, change management and implement best practices and systems. In his last stint, he has been a freelance CFO and earlier to that was the Vice President & Global Finance Controller at Zensar Technologies for over a decade. Sanjay’s corporate stints prior to Zensar has been with Geometric, Philips, Future group, DSQ Software and Netel India.
Sanjay is a qualified CMA and an executive alumni with IIM and ISB. In his free time he loves travelling, read books and articles on ancient world and archaeology and watch cricket.
Non-Executive Independent Director
Ms. Zohra Chatterji retired in 2014 as Secretary, Ministry of Textiles in the Government of India. She belongs to the 1979 Batch of the IAS, UP Cadre, and has held several important positions in her home state including Secretary and Director Industries, Labour Commissioner, Secretary & DG Tourism, Secretary & Project Director Basic Education, etc. Her last assignment at UP was Principal Secretary IT & Industries when she was awarded the Prime Minister’s Award for Excellence in Public Administration.
She joined the Government of India on Central deputation in 2007 as Joint Secretary, Broadcasting in the Ministry of Information & Broadcasting. She became Member Secretary, National Commission for Women on promotion as Additional Secretary and was associated with drafting landmark amendments to the Criminal Law Amendment Bill and the Act for Prevention of Harassment of Women at the Workplace. She went on to serve as Additional Secretary Coal where she also held additional charge of CMD Coal India as its first woman CMD and chaired the IMG for monitoring and de-allocation of coal blocks. She became Secretary to the Government of India; Ministry of Textiles in Feb.2013. She has a keen interest in handlooms and handicrafts and introduced many new initiatives for the same, including the setting up of a Hastkala Academy in New Delhi for documentation, promotion, and preservation of handicrafts. Post-retirement, Ms. Chatterji is serving on the Board of NCML and Travel Corporation of India (TCI) as an Independent Director. She was also the former non-executive Chairman of the UP Institute of Design.
Ms. Chatterji is a graduate of Physics from Miranda House, New Delhi. She did her post-graduation in English Literature from AMU and had her schooling in Loreto Convent, Lucknow. She is currently pursuing a Ph.D. from the University of Lucknow and is the President of Alliance Francaise in Lucknow, an organization supported by the Government of France for the teaching of the French language and the promotion of Indo-French cultural relations. Her many interests include painting, photography, dramatics, and writing.
Non-Executive Director
Dr. Aruna Sharma an Indian Administrative Officer of 1982 batch Madhya Pradesh
Cadre retired after her work as Secretary of Steel and Information Technology in government of India. She has always focused to have a comprehensive approach and establish a system in all her postings for ensuring sustainable quality outcomes. She has books reaching the Last Beneficiary: Resource Convergence Mantra Model (2008) and Impact of Recourse Convergence in Policy Making, Mainstreaming of Resource Convergence in Policy Making Program Design and Execution (2014) released by UNDP. FAO has also published her work on food security. Her latest work is the book U@Game Changer for Inclusive Growth for public representatives. Her article on “The Samagra
anti‐poverty program in Madhya Pradesh: Integrating household data, overcoming silo‐problems and leaving nobody behind “is published in electronic version and in print will come in April 2021 in Development Policy Review. Her new book Dancing Towards the $5 Trillion Economy on Holistic Beat.
As Secretary Steel drafted and successfully executed Steel Policy and preferential procurement policy. The GFR amendment set the trend to enhance domestic demand and was key to the revival of the sector. Logistic improvements were planned and envisaged by getting a ‘right of way policy’ from Railways for slurry pipelines and maximum usage of Sagarmala routes.
At State and Center, she has visualized, worked, and implemented successful software like SAMAGRA ( a household wise common database) used by all the individual and family benefit schemes, now implemented in 8 states, Panch Parmeshwar has made the entire working of Panchayat, Block and district for all works executed cashlessly. This graduated to Priya Soft. The software is real-time data of all the receipts expenditures by the Panchayat irrespective of the source of funding. Besides, all receipts and payments are cashless. It generates all the statutory 8 reports required by CAG in auto mode. The Panchayat only must enter the project estimates, cash book, and upload bills and photographs of the status of work. It is online on the web and any Panchayat can be viewed and monitored. The financial inclusion model involving all kinds of financial institutions to ensure access in 5km radius was developed along with the popularization RuPay card. Besides, envisaged and by coordination developed have a common National Scholarship portal and GeM portal for procurement to list a few. She was Secretary of Information Technology and later Secretary Steel in the government of India. She was instrumental to bring in a comprehensive approach and has visualized and drafted the National Steel Policy 2017 and a clear policy on preference for local manufacturing that has enabled the complete revival of the sector. The amendment to GFR rules by adding the life cycle cost has been the game-changer.
She was also Director General Doordarshan where she gave world-class coverage to Commonwealth Games 2010 and that sent benchmark. Doordarshan channels went up in TRP and revenue generation in her tenure. Her focus of work is also in the area of Water Security and enhancing local jobs. Access to preventive health care has been the focus when she worked as Secretary of Health and Family Welfare. The focus has been on holistic care in terms of drinking water, sanitation, preventive hygiene and vaccination, and access to inpatient. She has been a member of the National Knowledge
Commission on health care and education. Her doctoral work is on psycho-barriers in access to public health care. She has worked extensively with policymakers for the revival of mining in Goa and the new draft of the proposed mining policy.
She was in the 5 member High-Level RBI committee on Deepening of Digital Payments constituted by the Reserve Bank of India- a report that had immediate execution.
She is a Fellow with the University of Bath in the UK and working on accelerating the success and sustainability of SDGs by resorting to the common household database. She is an alumnus of Harvard Kennedy School. Her forte is development, core sectors, and environmental issues. She regularly writes for Financial Express, Economic Times, and CNBC 18. She is an independent director with SRO of MFIN, Welspun Infra, Arjas Steel Pvt Limited, IQuippino besides a lot of pro bono work in the field of development, core sector, and environment.
Mr. Sriram V
Non-Executive Director
Sriram has been with the IT/ITES industry for nearly 4 decades. He has worked in various leadership positions for over 20 years such as Global VP HP Services based out of the USA, VP HP Shared Services Centres in India, VP IT Services CGI, Director – HP BPO Asia-Pacific Japan, GM Operations HP India S/W Operations to name a few.
He has a rich, multi-faceted experience covering most IT domains such as Customer support, Business development, Server/PC and Printer manufacturing, S/W operations, IT Infrastructure management, and BPO/Shared services delivery. Has proven expertise in M&A and JV, Organizational restructuring & transformation, Strategy & Planning, execution excellence through Process management & Lean 6 sigma.
He has provided leadership in seven business start-ups and in scaling them up.
The companies he had been associated with include CMC Ltd., PCL, Trigyn Technologies, CGI, Hewlett-Packard and DXC Technologies.
An employee champion with strong belief that a happy employee ensures delighted customers, consistently achieved high employee & Customer satisfaction scores, “Back to where you belong” program for women employees returning from parental leave.
He is a Practitioner with personal values of authenticity, speed, and agility.
His mission is to leverage his experience & expertise in partnering with CXOs to transform organizations for high growth, profitability, and customer loyalty. Identify and develop a leadership pipeline for succession planning.
Non-Executive Independent Director
Mr. Uttam Prakash Agarwal is a Chartered Accountant with three decades of experience in taxation, finance and restructuring having worked extensively in areas such as statutory audit, income leakage audit, Concurrent Audit, Stock Audit, of public sector banks under RBI’s appointment. He also has experience in Companies Audit and Special Audit of Bharat Petroleum, Hindustan Petroleum, Indian Oil & Larsen Turbo, appointed by the Central Board of Excise & Customs. He has carried out statutory Audits of Public sector undertakings & Mutual Funds appointed by The Comptroller Auditor General of India. He also has rich experience in providing tax and business advisory services to private equity investors, banks, investment banks, brokerage houses, and finance companies.
He was a Technical Advisor on the Board of International Federation of Accountants (IFAC), Developing Nations Committee (DNC) of IFAC, and Small and Medium Practices Committee (SMP) of IFAC. He has also been a Member of the Central Direct Taxes Advisory Committee (CDTAC) constituted by the Central Board of Direct Taxes, Department of Revenue, Ministry of Finance, Government of India and Regional Direct Taxes Advisory Committee (RDTAC), New Delhi; the National Advisory Committee on Accounting Standards constituted by the Ministry of Corporate Affairs, Government of India; the Audit Advisory Board and the Government Accounting Standards Advisory Board constituted by the Comptroller and Auditor General of India. He was formerly nominated by the Ministry of Finance between 2009 and 2021 as a member of the Disciplinary Committee constituted by the Council of the Institute of Actuaries of India.
He has been instrumental in introducing a unique concept called UPACA Gurukul situated at Abu Road (Rajasthan). UPACA Gurukul is his effort to provide a comprehensive solution for all the problems faced by CA students. The philosophy that makes it a unique concept is that it provides CA classroom training, hostel facilities, articleship, finishing school, and regular graduation, all under one roof. It incorporates various programs of soft skills and vocational courses which is essential in shaping the overall growth of students with the best surroundings and state-of-the-art facilities.
He has also been the youngest President of the Institute of Chartered Accountants of India (ICAI) in 2009-10 and has been acknowledged by former President of India, Smt. Pratibha Devisingh Patil, for his commendable work in the industry and presented with ‘Recognition of Excellence Award’. He was also awarded with “UDAN 2011” by the Times of India Group Newspaper Navbharat Times.
He has also been contributing his expertise as:
.Member on the Board of Insurance Regulatory and Development Authority (IRDA), Member on the Board of Tariff Advisory Committee of IRDA and also a member of Standing Committee on Accounting Issues (SCAI) constituted by IRDA.
.Member of Sub-Committee (Audit) of the Board for Financial Supervision of Reserve Bank of India.
.Member of IFRS Core Group under the Chairmanship of Secretary, Ministry of Corporate Affairs.
.Member on the Committee on Internal Audit constituted by the Office of Controller General of Accounts, Government of India.
.Member on the Board of the Confederation of Asian and Pacific Accountants (CAPA) and CAPA Sub-committee on Environmental Accounting.
.Member on the Board of South Asian Federation of Accountants (SAFA) and Chairman of SAFA, SMP Committee.
Advisor to Salasar Techno Engineering Ltd. and Payaash Holdings PTE Limited and Group Advisor to Urja Global Limited.
As a prolific speaker, he