DIGITAL BUSINESS PROCESS SERVICES
DIGITAL BUSINESS PROCESS SERVICES
3i Infotech is a leading provider of Digital Business Process Services (BPS) that revolutionize customer experience and drive business growth. We have incorporated AI / ML & Automation in our DNA and are strong advocates of the fact, that what worked for the last decade in the Vanilla BPO arena will not work in future unless we realign ourselves to a digital led / insights led operational transformation. We believe that the only way to do this is through the adoption of disruptive technology to pave the way for cognitive transformation across all verticals and are now able to offer a basket of transformational call centre solutions.
At 3i Infotech, our endeavour to leverage our strong 27-year-old IT legacy and combine it with our BPO experience is helping us carve our way as an outsourcing company that is a digital disruptor in the BPS / BPO world. Through our digital-first approach, industry expertise, and advanced technologies, we drive digital transformation, enhance customer experience, and optimize business processes. Choose us as your partner in accelerating your journey towards operational excellence and business growth.
We embrace a digital-first mindset and continually invest in cutting-edge technologies to deliver innovative solutions that keep businesses ahead of the curve.
Our long legacy in the IT industry has enabled us with deep domain knowledge and understanding of the unique challenges and opportunities in various sectors.
We work closely with our clients to understand their specific needs and tailor solutions that address their pain points, ensuring maximum value and impact.
With a global presence and delivery centres in multiple countries, we can offer scalable and flexible solutions that cater to the diverse needs of our clients.
We are committed to delivering high-quality services and exceeding customer expectations. Our dedicated team of experts ensures seamless implementation and ongoing support.
Our comprehensive inbound customer service process leverages the power of omni-channel customer experience and advanced technologies. Through NLP chat, flow-based chat, AI/ML-based speech-to-text and text-to-speech data analytics, agent assist, productivity enhancement platforms, customer journey mapping, and channel optimization, we ensure seamless and efficient customer interactions throughout their lifecycle.
With our integrated Sales & Marketing framework, we empower businesses to drive sales and outbound operations using omni-channel capabilities. Our data science-based digital marketing strategies and AI/ML-based Lead Nurturing platform enhance contact ability and conversion rates, enabling businesses to achieve higher sales outcomes.
Optimizing digital debt recovery management is essential, and our ‘Borrower Centric’ platform is designed to deliver results. It includes advanced features such as propensity modelling, 360-degree campaign intelligence, automation workflows, alternate data sourcing, risk and liability analytics, agent assist, productivity enhancement platforms, AI studio for BPS operations, a digital command centre, and integrated field support. With this comprehensive offering, organisations can enhance their collections strategies, improve recovery rates, and streamline operations for more efficient debt recovery.
Our digital recruitment process outsourcing operations (Digital RPO) services drive efficiency and transform HR processes. By streamlining HR tasks, automating routine processes, and enhancing employee experiences, we help organizations unlock the true potential of their human resources. Embracing digital technologies in HR operations enables businesses to focus on strategic initiatives and create a more productive and engaged workforce.
We can leverage AI-led augmented industry-based ML platform to streamline and automate processes for claims, invoices, and customer application forms (CAFs). The AI-led ML based platform can help organisations reduce manual efforts, increase operational efficiency, improve accuracy, and accelerate processing time. Leveraging this technology can enhance productivity, streamline workflows, and focus on value added tasks while ensuring compliance and delivering a superior customer experience.
At 3i Infotech, we differentiate ourselves through a range of innovative and powerful offerings that set us apart from the competition. These unique products and services provide enhanced capabilities and value to our clients, empowering them to achieve operational excellence, improve customer experience, and drive business growth.
Here are our own IP based solutions:
Our OEGP platform is a comprehensive solution that enables organizations to transform their operations from silo-driven teams to achieving operational excellence. It provides a 360-degree view and governance to analyse, evaluate conformance, accuracy, and measure the maturity of operational excellence achieved. This platform empowers organizations to optimize their processes, enhance efficiency, and drive continuous improvement.
The IAP is a powerful offering that equips organizations with deep conversation analytics capabilities. It enables businesses to improve customer experience, enhance productivity, boost revenue, and ensure compliance. With features like Human Performance Analytics, Agent Assist, and Workflow Automation, the IAP provides actionable insights and tools to drive meaningful improvements in customer interactions and overall operational performance.
Our ICC solution positions 3i Digital BPS as a premium service provider, offering insights-led BPM services. It is a product offering that enables organizations to leverage operational analytics using predictive and prescriptive insights. The ICC integrates seamlessly with existing core platforms and provides standardized and actionable insights, empowering businesses to make data-driven decisions and achieve superior operational outcomes.
GigeXpert is our offering that allows organizations to leverage the benefits of the gig economy. It provides end-to-end services, including onboarding, training, delivery, and payout management, enabling businesses to quickly tap into the talent and flexibility offered by gig workers. GigeXpert empowers organizations to scale their workforce, access specialized skills, and enhance agility in meeting dynamic business demands.
These differentiators showcase our commitment to delivering cutting-edge solutions and enabling organizations to thrive in today’s competitive landscape. With our unique products and services, we can empower our clients across verticals like BFSI, E-Comm, Realty, Healthcare, Telecom & Media as well as Automotive to achieve operational excellence, optimize customer experiences, and drive sustainable business growth.
Telecom & Media
Manage your CLM process with 3i’s digital tools and achieve superior results in operations
Back Office Automation
3i Infotech is a player of global standing since 1993, recently reinvented as a demerged entity that is focused on tech-enabled services and solutions for the new digital decade. Deep domain expertise across multiple industries and verticals, the new 3i Infotech is a confluence of the best and bright minds, updated and innovated portfolio of solutions, and a design-thinking mindset with the passion for high-growth at fast pace. We are a customer-centric transformation partner, offering a one-stop shop of solutions aligned to customer’s business outcomes. The shift from efficient vendor to business partner has changed the game for us and our customers. It’s a digital race that’s on, and we are in it to enable our customers to win. We are partner-team with pitstop precision, speed, agility, integrity and trust that propels our customers to great business outcomes and wins.
Ease of Adoption – An intuitive, user friendly interface
Remote Collaboration – Empowered by our integrated communications suite
Configurability – Highly Modular Design, configured to your needs
Actionable Reports – Flexibility & ease of generation and distribution
Agile Workflows – Seamless integration of all governance activities
Continuous Audit & Monitoring – Enabling Timely Decision Making
Secure, Cloud Based SASE – Focusing on data security and mobility
Attractive Cost of Ownership – High ROI & Future Ready
Our SASE platform replaces legacy, hardware-based network and security infrastructure and delivers secure connectivity as a service on any network.
Empower your Organization's IT with flexible remote working
Reliable and Secure Access from Anywhere
Enabling Enterprises seamless access to Virtual Desktop Solution
Easy web based management of multiple devices
Pool Multiple Virtual desktop and manage them easily
Deployed on geonative OCI platform for maximum availability and reliability
Experience all the benefits of expensive enterprise-grade tools and private networks in an easy-to-use, full-stack cloud service.
Any network. Any device. Any cloud. Secure Access simplified. With easy deployment in minutes not days!!