3i Alltel is a modest business establishment incepted in the year 2014 with resilient knowledge and experience in providing Risk Management Solutions to banks across GCC, soon propagated into back-end process Managements for various Banking and Telecom Companies. 3i Alltel comprehends activities such as Call Center, Sales, Collection & Credit Verifications Skip Tracing & Field Fulfillment. 3i Alltel business Solutions FZ LLC is an establishment with wide coverage and adequate infrastructural facilities across 24 countries including UAE, SAUDI, etc, providing back–end solutions for Debt Management & Credit Processing, Risk Intelligence, and control, Credit Verification, Asset Valuation, Legal Support, Inbound and Outbound predictive and progressive calling. Backed by well-experienced, qualified & efficient professionals, the organization also assists in making personalized calls for customer awareness, tele-marketing sales & services. The organization has all the basic necessities for performing to its best & to handle the large.
Who We Are
Digital Disruptor in Business Process Services
With over 18 years’ experience as a BPO, we provide contact center, customer service & risk management solutions in the region.
We are present in 24 countries across the Middle East, India and other geographies and provide a wide spectrum of business services in public and private sector to many regional as well as multinational clients.
Our team comprises of over 3000+ employees spread across multiple countries and has delivered over 3,000 projects till date.
What we do
Voice Support + -
We are specialized in inbound and outbound calling services with high-quality dialers and infrastructure. ? Customer Service: Cross-Selling, Up-Selling, QRC Management.
– Marketing: Customer data collection, customer retention & Loyalty campaigns, promotional campaigns & brand management.
– Technical Support / Helpdesk: Provide support on new consumer products Software. General Ll/L2 helpdesk.
– Recovery Services: Recovery calling, Settlement
Verification Service + -
The verification process is predominant in the Banking, Financial & Insurance sector. There are two types of verification processes Physical Verification (Residential/workplace) & Credit processing:
– KYC documents verification ? Validating the personal information provided by the customer
– Verifying documents as per the applied product Telephonic Verification: This covers the verification of the below parameters
– Address verification
– Capturing all available contact information ? Family information & background check
– Capturing asset information
– Updating other loan Liabilities
– Validation on applied products and services
Collection and Recovery Services + -
Being compliant with all statutory legislation, we help you arrest rising NPAs through recoveries using a good mix of field and voice-based services. Our unique model of providing comprehensive outcome-based solutions and our expertise across the Collections value chain comprises Live Collections: Follow-ups on bill generation, handling queries on base service calls, due date reminders, dispute resolution, credit and cash collections. Soft Collections: Over-due payment management, base collections and retentions. Stressed Asset Management: Including NPA’s & write-off portfolio.
Retentions + -
– Expertise in Query Management
– Solution driven
– Ensuring Customer Retention
– Support in Post-paid to pre-paid migration
Field Services + -
– Physical Address Verification
– KYC Verification Document Pick-Ups
– Fulfilment activity
– Skip Tracing
– Field penetration for non-contactable accounts by our Feet-On-Street (FOS) team
– Web-based search with the help of search engines, Alternate channels, Social media, etc
– Access to public database Employing the methods of social engineering, sifting through irrelevant information, privileged access to public database
Skip Tracing + -
– Field penetration for non-contactable accounts by our Feet-On-Street (FOS) team
– Web based search with the help of search engines, Social media, etc.
– Access to public database use of alternate channels
– Employing the methods of social engineering, sifting through irrelevant information, privileged access to public databases
Why Choose Us
We are present across the Middle East and India and provide a wide spectrum of business services in the public and private sector to many regional as well as multinational clients.
Benefits
We use the optimal technology strategy to improve collections rate by working on four levels
Customer Success Stories
A global pharma major who acquired multiple companies. There was a pressing need to standardize multiple content management systems into one and develop advanced integrated CMS solution
Using flexible deployment-based delivery model optimized onsite and offshore resource pool to cater business exigencies
Created a pool of resources in the niche technology used in client
Moved all non-client interfacing roles to offshore delivery center in India
Automated testing of websites using where some critical test process time improved by over 30%
Client is an independent financial services product company. Company’s products are used by asset managers for various Risk Analysis and Reporting.
Provided offshore delivery for product maintenance requirement using Hybrid model
Significant cost savings provided by keeping onsite business analyst who would coordinate with offshore delivery
Automated job management processes from multiple business locations to streamline service ticket management
Client is a government trade facilitation organization who are mandated to maximise trade flow through Dubai. An eCommerce trading platform was development for the purpose.
Developed the platform in Hybrid delivery model with customer facing roles onsite and delivering development, testing from offshore in India
L1-L2-L3 support from offshore not only ensured resource availability at much lower cost
Success of the delivery model prompted the customer to continue with 3i Infotech’s maintenance services of this business critical application for over a decade
Client is a large financial institution created to provide conditional collateral support to SMEs to secure loan. There are 4 legacy applications that manage 4 different types of scheme. It’s difficult to consolidate information and ensure compliance requirements.
Architecture developed for a unified system that would provide single source of truth on collateral related data
Migration of legacy data from MySQL and Oracle 11g to one single DB maintained in Oracle19G
New architecture as MSA so that it can be optimized for cloud deployment
OpenAPI based architecture to access data from partner systems for real-time reporting and analysis
Client is the 2nd largest bank in India 15th largest in APAC region. They are early adapter of IT in business and remains a front-runner in digital interventions. Created large pool of legacy applications over the period that co-exist with new age enterprise solutions.
Assessed business requirements and advised client on the enhancement-redesign scope of benefit
Re-platformed or enhanced over 4 business critical applications
Re-designed and developed 5 applications to meet enterprise IT architecture and policies
L1-L2-L3 support for maintain the applications
Client is a leading general and health insurance provider in India with presence in multiple foreign countries. Clients’ customer portal was developed long back and is on older technology. Business need requires continuous maintenance and enhancement in the portal.
Providing SLA based L1-L2-L3 support for the application and middleware
Delivering IT operational support
Enhancing portal features to meet new business services requirements
Delivering integrated services on application as well the hosting infrastructure related requirements
Maintained and exceeded SLA soon after take over from previous IT partner with limited KT
Industry Focus
Insurance
Healthcare & Insurance
Telecom & Media
Our Differentiators
Resource pool on industry technologies and platforms, backed by our competency development CoE.
Flexi-core deployment model, we optimize the resource deployment to provide our customer cost-benefit.
Tools-based knowledge transition uses discovery tools e.g., for code analysis, performance analysis to gain in-depth knowledge of the application stack and issues that require fixing.
Automation to replace humans with humanoids to bring a paradigm shift in service delivery standards. We deploy RPA tools that automate all standard service management interactions to deliver support anywhere-anytime-on any device.
Analytics to proactively identify issues to eliminate outages. Service desk data is used to analyse and recognize a problem using AI/ML tools and alerts.
Use of in-house developed and industry-acclaimed automated testing tool to periodically perform 360 Degree tests and measurements of the web and mobile app functionalities, performance, security.
Application Portfolio Management
Our application portfolio management evaluates the application stack on their business utility at a current time, analyses redundant or overlapping functionalities, as well technology issues e.g., security vulnerability, compliance with enterprise architecture standards, alignment with new business needs, cloud migration.
Our technology and domain consultants take a comprehensive evaluation of the application stack to carry evaluation.
Application Modernisation Services
Be it technology up-gradation, re-architecting, re-platforming to cloud, use cloud-native applications, 3i Infotech’s integrated services LoBs provide consultancy, design, development, deployment of applications that are decided to retain and upgrade during the portfolio rationalization process or otherwise as a strategic move.
3i Infotech brings in the advantage of a digital technology workforce, cloud computing specialists, and OEM partnerships to leverage maximum value from the upgradation. With a proven experience of delivering value from application modernization to large enterprise customers, we are confident to create many similar success stories.
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BFSI
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E-COMMERCE
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Automotive
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Telecom & Media
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Realty
Why Choose Us
Deep domain expertise across multiple industries and verticals
3i Infotech is a player of global standing since 1993, recently reinvented as a demerged entity that is focused on tech-enabled services and solutions for the new digital decade. Deep domain expertise across multiple industries and verticals, the new 3i Infotech is a confluence of the best and bright minds, updated and innovated portfolio of solutions, and a design-thinking mindset with the passion for high-growth at fast pace. We are a customer-centric transformation partner, offering a one-stop shop of solutions aligned to customer’s business outcomes. The shift from efficient vendor to business partner has changed the game for us and our customers. It’s a digital race that’s on, and we are in it to enable our customers to win. We are partner-team with pitstop precision, speed, agility, integrity and trust that propels our customers to great business outcomes and wins.
Top Criteria for evaluating a GRC platform
Ease of Adoption – An intuitive, user friendly interface
Remote Collaboration – Empowered by our integrated communications suite
Configurability – Highly Modular Design, configured to your needs
Actionable Reports – Flexibility & ease of generation and distribution
Agile Workflows – Seamless integration of all governance activities
Continuous Audit & Monitoring – Enabling Timely Decision Making
Secure, Cloud Based SASE – Focusing on data security and mobility
Attractive Cost of Ownership – High ROI & Future Ready
Customer Success Stories
Client is a leading general and health insurance provider in India with presence in multiple foreign countries. Clients' customer portal was developed long back and is on older technology. Business need requires continuous maintenance and enhancement in the portal.
Client is the 2nd largest bank in India 15th largest in APAC region. They are early adapter of IT in business and remains a front-runner in digital interventions. Created large pool of legacy applications over the period that co-exist with new age enterprise solutions.
Client is a large financial institution created to provide conditional collateral support to SMEs to secure loan. There are 4 legacy applications that manage 4 different types of scheme. It’s difficult to consolidate information and ensure compliance requirements.
EnGRC Platform Salient Features
User Friendly
An intuitive and flexible tool for Risk Management, Control Execution, Testing and issue management which supports and does not impose.
Modular
A module-based approach delivering what you need when you need it
Schedule Execution
A macro view of organizational issues, filtered by entity, owner, or severity—with the remediation status. Reminder e-mails directly linked to the tasks with guidance included
Stakeholder Communication
Message Board, Audit /Risk Monitor,Audit /Control Progress,Management Actions Overview, Interactive Audit /Risk Maps
Seamless Collaboration
Enabling all team members to work effectively and efficiently in virtual environments has never been more important. Your teams across the globe collaborate seamlessly empowered by our integrated communications suite
Aglie Workflows
Seamless integration of internal audit, SOX/ICS, Risk, Compliance and issue Management
Actionable Reports
Flexibility & ease of generation and distribution Intelligent overviews providing the required insights in a timely
Smart PBC
Easy collection and tracking of PBC Documents. Easy collection tracking of documents with work paper generation and annotation
Document Management
Effcient knowledge sharing & storing mechanisms bridging information & people
A Closer Look at Our Offerings
Industry Focus
Our SASE platform replaces legacy, hardware-based network and security infrastructure and delivers secure connectivity as a service on any network.
Our commitment to you
- Use our domain expertise to deliver a integrated platform to power your success.
- Deliver a secure, 5G ready, cloud based, SASE platform, which frees you and your IT teams to focus on your growth initiatives.
- Constantly build on our user-friendly interfaces using innovative and advanced technologies.
- Deliver global success through our transformation teams located in or offices around the world.
Safe and Secure – Our NuRe Cloud,
powered by Oracle
Empower your Organization's IT with flexible remote working
Reliable and Secure Access from Anywhere
Enabling Enterprises seamless access to Virtual Desktop Solution
Easy web based management of multiple devices
Pool Multiple Virtual desktop and manage them easily
Deployed on geonative OCI platform for maximum availability and reliability
EnGRC technology provides you Automation and Tracking
Comprehensive Network and Cloud Security On-Demand
Experience all the benefits of expensive enterprise-grade tools and private networks in an easy-to-use, full-stack cloud service.
Any network. Any device. Any cloud. Secure Access simplified. With easy deployment in minutes not days!!
Client Testimonials
NIST
EnGRC enables the mapping and efficient implementation of controls to keep NIST standards compliance on track..
GDPR
EnGRC delivers the framework to implement and manage GDPR and other data privacy regulations.
Third Party Risk
EnGRC helps organisations manage third-party or vendor risks more effectively and efficiently.
ISO
The EnGRC framework of internal controls helps ensure the ISO standards expected by customers and regulatory compliance.
BCM
EnGRC facilitates the implementation of your business continuity plan(BCP)and automated response processes.
COSO Framework
EnGRC supports the implementation of COSO framework controls so that compliance and the effectiveness of the business are improved..
ESG
EnGRC is ideally suited to seamlessly integrating ESG compliance activities and reporting into enterprise operations.
SOX
EnGRC provides a framework for managing complex SOX requirements.
Neetu Rebello
“I have been working with 3i Infotech since 13 years now, the best part of working here is the culture, the working environment and support of our colleagues with guidance of our seniors gives us strength, motivation and commitment to work and give our 100% every single day, Feels like home in here, Also the job satisfaction in 3i Infotech is perfect especially when you’re working in a foreign land. The management takes good initiative for the wellbeing of its employees, even in covid situation the company has stood like a rock and supported the employees. Proud to be a part of 3I Infotech.”
Rose Ann D’souza
My journey with 3i Infotech technically started in 1994 when I joined as a Junior Officer in erstwhile ICICI Limited. In 1999, we were officially moved to 3i Infotech and have spent my best years given my best to the organization for over two decades. Ever since I joined 3i Infotech, it has been a great learning experience and an opportunity to contribute to the organizational goals at large. I have witnessed multiple challenges along the way. At the end of the day, it is not just about Transaction processing but rather Relationship building and enriching. I will always value and cherish my connections with 3i Infotech family.
Samer Hamadneh
I have joined 3i infotech in 2013, it was my first career in an Indian Organization, an it’s a wonderful journey, on a personal level I like the Indian culture very much, they are friendly and lovely people. I have learned a lot on the business side. The organization culture is supporting in every way possible, where the employee feels comfortable in all aspects. The leaders of the organization value people as their most important resource. The organization makes investments to make employees more successful. I have authority necessary to accomplish the job well. I have freedom to make work decisions. I feel confident in my job security with this company.”
Fredy Xavier
I Joined 3i Infotech in May 2015 in Program Management Office and it’s been a great stint of 6+ years. 3i Infotech has given me a lot of opportunities to learn new things and provided a growth path for my career. It was indeed a remarkable journey so far to work with many talented and great leaders. The core values of 3i Infotech – Innovation, Insight, and Integrity have always enabled us to achieve excellence. The management team of 3i Infotech has indeed provided a great platform that enables every individual to grow abundantly in their professional path. To conclude, 3i Infotech is always a great place to work with.
Momenta Customer Value Management Solution
Customer Value Management Analytics gives insights to understand customer’s buying & usage patterns, demographic distribution & profitability. Organizations can further segment customers, understand their behaviour, create loyalty programs, decide best pricing, reduce waste, invest in right campaigns for Retail Banking customers.
Momenta Telecom Visualization & Reporting Solution
Within the telecom industry, analytics is now widely used to streamline the operations, to maximize profits, to build effective marketing and business strategies, to visualize data, to perform data transfer and for many other cases. 3i Infotech’s Telecom Visualization and Reporting Solution offers a comprehensive range of business analytics services to use new edge Market and customer information – which help to identify key growth opportunities for Churn Management analysis, Revenue Analysis and Revenue & Call Analysis service offerings.
Momenta Insurance Visualization & Reporting Solution
Insurers are using new monitoring technologies to improve relationships with clients, improve client servicing, and enable insurers to predict and manage risks more proactively. 3i Infotech’s Insurance Visualization and Reporting Solution offers a comprehensive range of business analytics services to use new edge Market risk & customer information – which help to identify key growth opportunities for Premium analysis, Claim Analysis and Revenue & KPI Analysis service offerings.
Momenta Lending Visualization & Reporting Solution
Loan companies can capitalize on growth opportunities and develop greater agility with 3i Infotech’s Momenta Lending Visualization and Reporting Solution which offers a comprehensive range of business analytics services to use new edge Loan processing & customer information – which help to identify key growth opportunities for Loan Origination, Loan Management and Loan Collection Analysis service offerings.
Delivered benefits to cover Million aspiring students by providing loan at nominal interest to persue their higher technical education, skill development and setting up business.
Data & Analytics consulting services for Global Manufacturing & Services Company to bring superior Business efficiency and Customer Experience.
Enterprise Data Management solution for Federal Credit Union Company to merge their heterogeneous data sources and empowerment of business managers with analytical capability to react quickly to changes in performance metrics.
Streamline operations, manage risk, improve customer retention and manage all Business needs for Islamic Insurance Company
Leading Housing Financial Bank digitization of processes at various stages of loan resulting into increased efficiencies
A Large Retail chain in Middle East
Thank you and your team for the Load testing activity. It was not a smooth journey from initiation. We need to cross many hurdles to complete this. Thank you again for patience and expertise shown by your team to complete this.
A Large Microfinance firm in North America
Awesome! Thank you everyone! Really appreciate the perseverance of each one of you to go through this long deployment process and getting it ready for today. Thank you again!
Client is a leading general and health insurance provider in India with presence in multiple foreign countries. Clients' customer portal was developed long back and is on older technology. Business need requires continuous maintenance and enhancement in the portal.
Client is the 2nd largest bank in India 15th largest in APAC region. They are early adapter of IT in business and remains a front-runner in digital interventions. Created large pool of legacy applications over the period that co-exist with new age enterprise solutions.
Client is a large financial institution created to provide conditional collateral support to SMEs to secure loan. There are 4 legacy applications that manage 4 different types of scheme. It’s difficult to consolidate information and ensure compliance requirements.
Client is a government trade facilitation organization who are mandated to maximise trade flow through Dubai. An eCommerce trading platform was development for the purpose.
Client is an independent financial services product company. Company’s products are used by asset managers for various Risk Analysis and Reporting.
A global pharma major who acquired multiple companies. There was a pressing need to standardize multiple content management systems into one and develop advanced integrated CMS solution
Delivered benefits to over 1 million aspiring students by providing loans at nominal interest rates, to help them pursue higher technical education, skill development and even establish businesses.
Digitization of processes at various stages of loan resulting into increased efficiencies for Lending Management Company
Enterprise Data Management solutions for the Federal Credit Union Company to consolidate their heterogeneous data sources and empower business managers with analytical capabilities to react quickly to changes in performance metrics.
Streamline operations, manage risk, improve customer retention, and manage all business needs for Islamic Insurance Company
Leading Housing Financial Bank digitization of processes at various stages of loan processing, resulting into increased efficiencies
This is to certify that 3i Infotech has been engaged for the supply and implementation of Data Warehousing, Business Intelligence, Data Mart, and Advanced Analytics solutions
The overall success of this project was a result of 3i Infotech’s strong technical knowledge of Business Intelligence and management reporting solutions. Momenta+ enabled the top management to gain actionable intelligence and a better understanding of key business metrics.
The overall success our of Operational and Analytical reporting upgrade project was a result of 3i Infotech’s strong technical knowledge about Business and Data Warehousing and experience within the Insurance Industry.
Our partnership with 3i Infotech will enable us to build a robust IT Infrastructure platform to roll out enterprise applications across all the locations on a centralized architecture. This will further help us to standardize processes across the group and bring in more operational transparency resulting in efficient delivery of services in a cost-effective manner.
The overall success of the project was a result of 3i Infotech strong technical knowledge about Business Intelligence and Data Warehousing and experience with Insurance industry. We will have no hesitation in recommending 3i Infotech to any company who has a need to implement Operational & Analytical Reporting tool upgrade solution in their environment and we wish 3i Infotech success in its future endeavors
Congratulations on a successful release! This was our biggest release since conversion and it went flawlessly because of your preparation, dedication and commitment to excellence. Thanks for working long (really long) hours and doing it with a smile on your face. Thanks again
3i Infotech has been a valued partner in the development of our loyalty applications for sports and entertainment venues. Our collaborative efforts have allowed us to enter new markets quickly and efficiently.
Help me pass my gratitude to a very hard working team Sunil, Chandra, Sudheer, Bal Reddy, Jyothi, Sagar. We were given a large/quick task for testing over 15 defects in less than 3 days while juggling other bigger projects. Even though, this start to becoming part of the ‘norm’ here, it’s still just awesome to see the 3i Infotech QA team not complain and just professionally move FW and complete the task. Please help me pass my thank off to a great team
Help me pass my gratitude to a very hard working team Sunil, Chandra, Sudheer, Bal Reddy, Jyothi, Sagar. We were given a large/quick task for testing over 15 defects in less than 3 days while juggling other bigger projects. Even though, this start to becoming part of the ‘norm’ here, it’s still just awesome to see the 3i Infotech QA team not complain and just professionally move FW and complete the task. Please help me pass my thank off to a great team
Congratulations on a successful release! This was our biggest release since conversion and it went flawlessly because of your preparation, dedication and commitment to excellence. Thanks for working long (really long) hours and doing it with a smile on your face. Thanks again
The overall success of the project was a result of 3i Infotech strong technical knowledge about Business Intelligence and Data Warehousing and experience with Insurance industry. We will have no hesitation in recommending 3i Infotech to any company who has a need to implement Operational & Analytical Reporting tool upgrade solution in their environment and we wish 3i Infotech success in its future endeavors
Our partnership with 3i Infotech will enable us to build a robust IT Infrastructure platform to roll out enterprise applications across all the locations on a centralized architecture. This will further help us to standardize processes across the group and bring in more operational transparency resulting in efficient delivery of services in a cost-effective manner.
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Help me pass my gratitude to a very hard working team Sunil, Chandra, Sudheer, Bal Reddy, Jyothi, Sagar. We were given a large/quick task for testing over 15 defects in less than 3 days while juggling other bigger projects. Even though, this start to becoming part of the ‘norm’ here, it’s still just awesome to see the 3i Infotech QA team not complain and just professionally move FW and complete the task. Please help me pass my thank off to a great team
