DIGITAL APPLICATION MANAGEMENT SERVICES
DIGITAL APPLICATION MANAGEMENT SERVICES
Organizations build applications to meet immediate business needs during their lifetime using different technologies, platforms and many a time these applications are catering siloed business processes. Continuous up-gradation of technology, platforms, hosting environment on one hand bring in diverse skill requirements to maintain legacy applications. Organizations find it difficult to adapt to the changes as it calls for maintaining large technology resources. On the other hand, strategic changes in the enterprise information technology architecture may bring incoherence between legacy applications and enterprise IT framework. Organizations are relooking at the application portfolio and reanalysing the application stack to identify areas of optimization.
3i Infotech’s Application Management Services help clients to outsource the application maintenance lock-stock and barrel to relieve the organization from cost overheads, rationalize the portfolio whenever useful and maintain the services with an aim to continuous improvement in service quality.
Our resource pool from the competency centre fills the skill demand on one hand and our RPA based service management tools automate repetitive tasks to improve service efficiency.
With over two decades of experience in application management services and application development services, combined with our innovative delivery framework, and automation tools we have remained trusted partners of our customers globally. The delivery model takes a 360-degree view of the customer’s business need and enables to achieve its vision through service delivery excellence.
Managing myriads of legacy applications with in-house resources becomes a costly affair and sometimes brings in the underutilization of various skillsets. 3i Infotech’s Digital Application Maintenance Service gives respite to our customers by taking care of the IT application maintenance with desired service level while they devote the time and effort to the core business.
Our application management services come with an all-in-one approach comprising technology resource pool, industry-proven project management processes and framework, governance model, technology tools.
Resource pool on industry technologies and platforms, backed by our competency development CoE.
Flexi-core deployment model, we optimize the resource deployment to provide our customer cost-benefit.
Tools-based knowledge transition uses discovery tools e.g., for code analysis, performance analysis to gain in-depth knowledge of the application stack and issues that require fixing.
Automation to replace humans with humanoids to bring a paradigm shift in service delivery standards. We deploy RPA tools that automate all standard service management interactions to deliver support anywhere-anytime-on any device.
Analytics to proactively identify issues to eliminate outages. Service desk data is used to analyse and recognize a problem using AI/ML tools and alerts.
Use of in-house developed and industry-acclaimed automated testing tool to periodically perform 360 Degree tests and measurements of the web and mobile app functionalities, performance, security.
Our application portfolio management evaluates the application stack on their business utility at a current time, analyses redundant or overlapping functionalities, as well technology issues e.g., security vulnerability, compliance with enterprise architecture standards, alignment with new business needs, cloud migration.
Our technology and domain consultants take a comprehensive evaluation of the application stack to carry evaluation.
Be it technology up-gradation, re-architecting, re-platforming to cloud, use cloud-native applications, 3i Infotech’s integrated services LoBs provide consultancy, design, development, deployment of applications that are decided to retain and upgrade during the portfolio rationalization process or otherwise as a strategic move.
3i Infotech brings in the advantage of a digital technology workforce, cloud computing specialists, and OEM partnerships to leverage maximum value from the upgradation. With a proven experience of delivering value from application modernization to large enterprise customers, we are confident to create many similar success stories.
Get one-stop transformational services partner for entire application management services with a focus on value creation through delivery efficiency.
Using flexible deployment-based delivery model optimized onsite and offshore resource pool to cater business exigencies
Created a pool of resources in the niche technology used in client
Moved all non-client interfacing roles to offshore delivery center in India
Automated testing of websites using where some critical test process time improved by over 30%
Provided offshore delivery for product maintenance requirement using Hybrid model
Significant cost savings provided by keeping onsite business analyst who would coordinate with offshore delivery
Automated job management processes from multiple business locations to streamline service ticket management
Developed the platform in Hybrid delivery model with customer facing roles onsite and delivering development, testing from offshore in India
L1-L2-L3 support from offshore not only ensured resource availability at much lower cost
Success of the delivery model prompted the customer to continue with 3i Infotech’s maintenance services of this business critical application for over a decade
Architecture developed for a unified system that would provide single source of truth on collateral related data
Migration of legacy data from MySQL and Oracle 11g to one single DB maintained in Oracle19G
New architecture as MSA so that it can be optimized for cloud deployment
OpenAPI based architecture to access data from partner systems for real-time reporting and analysis
Assessed business requirements and advised client on the enhancement-redesign scope of benefit
Re-platformed or enhanced over 4 business critical applications
Re-designed and developed 5 applications to meet enterprise IT architecture and policies
L1-L2-L3 support for maintain the applications
Providing SLA based L1-L2-L3 support for the application and middleware
Delivering IT operational support
Enhancing portal features to meet new business services requirements
Delivering integrated services on application as well the hosting infrastructure related requirements
Maintained and exceeded SLA soon after take over from previous IT partner with limited KT
Telecom & Media
3i Infotech is a player of global standing since 1993, recently reinvented as a demerged entity that is focused on tech-enabled services and solutions for the new digital decade. Deep domain expertise across multiple industries and verticals, the new 3i Infotech is a confluence of the best and bright minds, updated and innovated portfolio of solutions, and a design-thinking mindset with the passion for high-growth at fast pace. We are a customer-centric transformation partner, offering a one-stop shop of solutions aligned to customer’s business outcomes. The shift from efficient vendor to business partner has changed the game for us and our customers. It’s a digital race that’s on, and we are in it to enable our customers to win. We are partner-team with pitstop precision, speed, agility, integrity and trust that propels our customers to great business outcomes and wins.
Ease of Adoption – An intuitive, user friendly interface
Remote Collaboration – Empowered by our integrated communications suite
Configurability – Highly Modular Design, configured to your needs
Actionable Reports – Flexibility & ease of generation and distribution
Agile Workflows – Seamless integration of all governance activities
Continuous Audit & Monitoring – Enabling Timely Decision Making
Secure, Cloud Based SASE – Focusing on data security and mobility
Attractive Cost of Ownership – High ROI & Future Ready
Manage your CLM process with 3i’s digital tools and achieve superior results in operations
Back Office Automation
Our SASE platform replaces legacy, hardware-based network and security infrastructure and delivers secure connectivity as a service on any network.
Empower your Organization's IT with flexible remote working
Reliable and Secure Access from Anywhere
Enabling Enterprises seamless access to Virtual Desktop Solution
Easy web based management of multiple devices
Pool Multiple Virtual desktop and manage them easily
Deployed on geonative OCI platform for maximum availability and reliability
Experience all the benefits of expensive enterprise-grade tools and private networks in an easy-to-use, full-stack cloud service.
Any network. Any device. Any cloud. Secure Access simplified. With easy deployment in minutes not days!!