Customer Experience Solutions (CRUX)

As a 360o approach, the Customer Experience Solutions (CRUX) from 3i Infotech leverages our consulting, rationalization, integration and development & delivery practice, enabling banks & financial services enterprises to chart a comprehensive customer experience journey. CRUX is powered by our suite of offerings comprising channel innovations and the data & analytics marketplace.

Key Solutions

• Social Banking
• Customer Value Management
• Customer Onboarding
• Social CRM
• Lead Generation
• Virtual Assistance (Bot)

AxES Channel Innovation

Based on a robust design idiom, the AxES framework can accelerate, enable and scale up to meet varied requirements to increase customer acquisition and enhance customer satisfaction. Powered by a strong Design Thinking approach that leverages inter-disciplinary teams with unrelenting end-user focus, this solution enables banks & financial services enterprises to provide self-service options through channel innovations.

Shared Services

Backed by deep domain insights and the extensive expertise of our various COEs, we offer specialized service lines across Consulting, ADMS, System Integration, End-to-end Testing, Configuration, Upgrade, and BPO & BPM services.

Innovation as a service

This is a co-innovation solution powered by a strong Design Thinking philosophy, where the focus is always on improving the end user experience through a collaborative approach and an innovator’s mindset, to help banks stay ahead of the curve. We partner with banks across the innovation cycle from research & ideation to prototyping, validation & analysis, design & development, infrastructure readiness, deployment, and support.

Momenta

3i Infotech offers the latest in data science, machine learning, predictive analytics and big data to offer end-to-end data services. Powering this comprehensive array of data services are domain-led BI Frameworks, and our extensive experience in due diligence, assessment & roadmaps, backed by a robust platform & technology infrastructure. Momenta – 3i Infotech’s Data & Insights Marketplace provides a suite of pre-built Data, Reporting & Analytics apps, supporting multiple industries and business functions, in addition to custom app creation to address specific requirements.

FLEXIB

Flexib is a collection of in-house automation frameworks which automates functional & non-functional testing using commercial/non-commercial tools. These hybrid frameworks use the best of keyword & data-driven capabilities and offer the advantage of reusable test scripts, functional libraries, business process, and use cases. They support Continuous Integration/Testing/Delivery and adapt to DevOps processes. The Flexib framework helps automate AI using Blue Prism, Automation Anywhere, and UiPath.

HybridNxT

HybridNxT in a Box, is the digital ready IMS suite from 3i Infotech, providing a comprehensive range of IT Infrastructure services such as Infrastructure Management Services, Unified Monitoring Solutions, Digital Security as a Service, Cloud Life Cycle Support Services, and IT Automation Services. As a NextGen infrastructure, HybridNxT fast tracks innovation for new services delivers real-time business visibility and insights and ensures secure, compliant ,and predictable IT services – to accelerate the digital transformation journey for enterprises.