BPO

E-commerce

• Customer Services – Pre-Sales (Order processing), & Post-Sales (Delivery Management, Claim processing, Collections)
• Seller Support (Onboarding, KYC, Catalogue Management, Taxation, Fraud Management, Mystery Shopping, Payments etc.)

Automotive

• Digital Sales/Test Drive Appointment Management
• Help desk Management (Complaint Management,/On Road Assist, Dealer Desk)

BFSI

• Customer Experience
• Digital Sales (Cross-Sell/Up-Sell/CASA/Credit Cards/Deposit Mobilization/Loans/Insurance, etc.)
• Digital Debt Recovery (Skip Trace, Soft Collections, Field Pick-ups)
• Back Office Transformation (AutoForms, AutoClaims & AutoInvoices)

Insurance companies leverage BPM services for different aspects of their operations which include policy servicing, claims handling and underwriting to various other systems which reinforce those functions.

Business Process Management services have enabled Insurance companies to drastically reduce their operating expense and to streamline their back office operations.

Our healthcare services for payers and providers help increase efficacies and results, Cost effective and risk, progress their Net Promoter Scores and deliver competitive services cost-effectively. We put forth continuous efforts to strengthen our expertise across the healthcare ecosystem.

Anyone and everyone in the Telecom and Media industry can avail our services in the Voice support end which includes official dot com companies , fixed line operators, mobile network operators, wireless service providers, Internet service providers, Satellite operators, Broadcasters and others in similar platform

Anyone and everyone in the Telecom and Media industry can avail our services in the Voice support end which includes official dot com companies , fixed line operators, mobile network operators, wireless service providers, Internet service providers, Satellite operators, Broadcasters and others in similar platform

Telecom & Media

• Customer Services for Pre-Paid & Postpaid
• Managed Services for Activation, blockage, cancellations, billing, etc.
• Collections

Realty

• Lead Nurturing and Campaign Management
• Site Visit Scheduling
• Pre-Sales & Post-Sale support

Healthcare

Enhanced video

• Extraordinary situations call for extraordinary solutions: with cost and risk of in-patient healthcare on the increase, 5G enabled NextGen solutions like Enhanced 2-way Video can make a considerable difference. The doctor’s or General Practitioner – GP’s – time and bedside presence can become virtual and reduce cost and effort of patient commute to facilities. Except where hands-on procedures are required, Enhanced Video communication can help save lives and reduce time and cost of medical professionals.

• At 3i Infotech, our NextGen Tech enabled solutions are geared to offer features and platforms to take your healthcare enterprise and practice, large or small, to the next level—future ready and present perfect.

Monitoring and Tracking

• Telemedicine is here to change the way a patient can be monitored and supported, regardless of location. An emerging mode of modern medical services, Telemedicine can meet the real-time monitoring and health management of people’s daily health at home, and also relieve the pressure of outpatient visits in hospitals.

• Today, with longevity and geriatric health needs on the increase, needs of an aging population are of great importance. In the future, many elderly people will have to face the problem of the difficulty in receiving medical treatment in hospitals. In addition, the health of young people is also becoming more compromised with the increasing pace and pressure of the current society. In the fields of medical health and medical sciences, the application scenarios of telemedicine mainly include remote monitoring, remote ultrasound, remote consultation, remote surgery, mobile medicine, as well as intelligent control of medical drugs and equipment to achieve personal medical management and health data management for the young and old, regardless of location, urban, rural or remote.

Real time automation

• From improving patient experience to enhancing medical procedures, technology functions as the engine driving the healthcare system forward. Intelligent automation has played a key role in a technological re-imagining of healthcare, streamlining digitization, accelerating processes, and introducing otherwise impossible efficiencies. Among other things, this means that patients receive better care as staff hands are freed from more clerical, less human facing work. All clinical data is stored and made available in real time for doctors to diagnose the problem and take appropriate action. Also, real time diagnosis data can be processed and automated for emergency medical care.

• By automating healthcare processes, hospitals can enhance clinical precision, reduce human error, improve patient satisfaction, and increase practice productivity. In so doing, they’ll also be able to offload a considerable amount of their staff’s clerical responsibilities — freeing them up to focus on their more highly skilled work. Ultimately, these benefits should come together to not only improve a medical center’s profitability, but to upgrade the quality and timeliness of care.

Transportation

Enhanced video

• The world is moving into a new era of transportation, and 3i NextGen solutions is powering innovation and orchestrating the future of software-defined, intelligent vehicles. The Future of mobility is Now and Here, with 5G enabled connectivity, efficiency, and autonomy.

• Our platform solutions leverage 5G and enables ultra-low latency and high reliability required for safe vehicle operations. Computer vision does edge machine learning on smart cameras and vehicle hubs. Transportation solutions use telco mobile edge computing to track vehicles with urban cameras

Monitoring and Tracking

• Transportation is a crucial element in modern society. Tracking solutions adopted by transportation and logistics sector improves vehicle maintenance. Improved maintenance helps to extend the life of vehicles. It may also help in preventing delays that may be caused when the vehicles break down.

• Private companies offering ridesharing and car services, such as Uber, Lyft, and Roam, among others, have witnessed a snowballing growth over the past few years, with location data for tracking being a crucial asset to these companies. While a majority of the companies involved have in-house analytical capabilities, the growing volumes and complexities involved in the data are expected to drive collaborations between these companies and tracking as a service provider over the forecast period.

• Another trend driving the market in this sector is the increasing adoption of IoT by trucking and logistics companies, which are also using IoT to track packages and make sure deliveries reach customers on time, as well as saving fuel and implementing predictive maintenance plans for their vehicles, by using tracking data.

Manufacturing

Enhanced video

• From smart surveillance, through smarter processes to high-end security, Enhanced Video usage is changing the face and pace of the manufacturing industry and positively impacting its productivity levels and bottom-line.

• Our 3i NextGen Enhanced video platform as a solution, combines cutting-edge video cameras, storage and management hardware with modern machine learning and analytics technology to provide organizations with a 360-degree visibility – including hindsight, insight and foresight into your manufacturing operations. Adapting and to NextGen technologies will help cope with the ever-dynamic changes, intense competition, continuous product innovation and volatile macro-economic factors that impact business that are not future ready.

Monitoring and Tracking

• Our intuitive and thought-through workflow based 3i NextGen tracking, and monitoring platform enables real-time tracking of your Assets and Machines on the manufacturing shop floor. Digital production tracking enables you to capture and analyse the health of your assets and machines and make targeted, real-time improvements. Simply monitoring your dashboard will give you an objective understanding of uptime, downtime, and idling can shed light on a host of other issues that are happening on the shop floor.

• Tracking the production progress where work is done eliminates production tracking overheads. It results in improvement in efficiency, without drastic replacement of machines or resources, increased utilization, decrease in energy consumption and material wastage resulting in improved ROI – return on your investments.