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You invest in your customers we invest in your growth. Building future-ready digital ecosystems: Helping businesses make better decisions every day. Enquire Now YOU INVEST IN YOUR CUSTOMERS.

Business leaders today are spending 40% of their time making critical decisions – Mckinsey report

Finding the right business partner to build a successful company is a one in a million chance. Over 1000+ businesses have chosen us as partners. For over 25 years, we have been successfully managing complex business services and processes for large, medium, and small enterprises across industries. We have a strong presence in APAC, North America, GCC, Middle East, Africa, and Europe.

We can reduce your decision time significantly so that you can focus on creating business development
Impact. Most of our customers are seeing ~20% increase in their ROI in a shorter time

We use our collective entrepreneurial potential to make success a constant for you – be it customer engagement, business operations, HR functions, finance & accounting, or advanced knowledge processing & analytic services like data sciences, governance, risk & compliance and so on.

We are ready to meet you wherever you are in your digital journey.


Who we are

We enable. We enrich. We empower.

We enable + -

Your People, Processes and Technology.
We make your workforce effective, processes efficient and technology future ready.

We enrich + -

Front office – Passionate about Customer services and Customer Engagement.
Middle office – Intuitive in Marketing, Product, Pre-sales, Solution, Command Control and Analytics Services.
Back office – Prudent in Document Processing, Ingestion, validation, administrative services, Financial and HR operations.

We empower + -

Your Customer Experience, Business Intelligence, Insights and Decisions.
We are addicted to accuracy and excellence in everything we empower you to do.

What we do

Improve Human and Humanoid collaboration

Engagement + -

We have created an engagement and delivery model that puts us at the intersection of three powerful framework: Business, Operation and Value focused. The strength of the model lies in its ability to seamlessly integrate all the services that are a part of this triage powered by our cognitive data sciences and analytics engine.

We offer + -

We offer you a wide range of smart, pre-configured, end-to-end digital-first services that are tailored to your business demands. Our augmented intelligence helps you make the most of your business data to unearth actionable insights and drive real change for you and your customers.

Our solution + -

Our solution is designed to mimic and improve human and humanoid collaboration heightening decision support driving efficiency in operations, enabling better revenue, compliance, and customer experience. 3i’s Digital Command Center Business (DCC) – integrated in a Digital Neural System (DNS) provides continuous real-time predictive and prescriptive insights & recommendations.

The DNS cross references over thousands of data points, simulates impact on business, processes and operational KPIs, and suggests actionable insights. Our ‘out-of-the-box’ BPaaS and KPaaS services are hosted on 3i’s NuRe Edge cloud platform.

Velocity What We Do

How it works


Why our customers trust us

Strategic Advisory for 2X speed to market


We are more than just a ‘product offering’ organization. We take ownership, from full implementation to strategic advisory and end-to-end managed services. Our 360-degree consultative approach assists our customers in choosing the right solutions.


We have a team of over 100 domain experts, business analysts, business process excellence consultants, data scientists and front, middle, back operations leaders.


With a typical turnaround time of 3-4 weeks, our deployment model is 2x faster than our competitors.


Our clients see 15% increase in EBITDA year-on-year with the help of our panel of experts in the areas of banking, insurance, finance, retail, and technology sectors.
Our on-demand solutions are international grade, cost efficient and time-effective and minimize the need for human effort and intervention without compromising on quality. Our customers tell us that their NPS/CSAT scores increased by 10%.

Our Offerings


Digital BPaaS

- Digital Human Resource Shared Services - 3i Pulse (iEnrich | iEmpower)

- Finance & Accounting Automation - iCFO

- Low Code Automation - Zenith

- Customer Lifecycle Management - OmniConnect

Digital KPaaS

- Business Process Excellence

- Governance, Risk & Compliance

- Digital Neural System

- Financial Planning & Analysis

Digital BPaaS


  • Omni-channel Customer Lifecycle Management
  • Campaign Management
  • Digital Collections
  • Back-office Operations
  • Finance & Accounting Shared Services
  • Human Resource Shared Services

Automation Services + -

  • Data Extraction/Data Validation
  • Data Ingestion
  • Workflow & Robotic Process Automation
  • AI and ML-enabled services

Digital KPaaS

Knowledge based services + -

  • Business Process Reengineering/Business Process Excellence
  • Financial Planning and Analysis
  • Governance, Risk Management, and Compliance
  • Cyber Security

Analytics led services + -

  • Data Sciences/Analytics as a service
  • Digital Nervous System /CXO cockpit
  • Enterprise Performance Management

Why Choose Us

When it comes to choosing a technology and service delivery partner, we know it’s not an easy decision to make. So, to help you decide whether 3i Infotech is the right business partner for you, here are the top reasons why our existing clients chose us.


Curated Service for best-in-class CX + -

We listen to what every customer wants because every business is unique. Our team understands that one standard solution does not fit every customer’s needs, so we offer curated services that are tailor-made for your requirements.

Only company to have a ‘Try & Buy’ model + -

We do not ask you to buy until you are satisfied with the business model and success measures that we’ve we promised. Our highly experienced sales team helps you choose what is best for your business, optimizing your investments. We have both flexible outcome-based and or transaction-based revenue Opex models.

100+ use cases that cement our execution expertise + -

Our strength lies in our extensive use cases, our team’s unmatched experience, and specialized project management & orchestration skills across industries and business functions. Our extensive technological know-how along with exceptional deployment expertise enables us to deliver the best business outcomes for you.

Cost-effective Enterprise-grade solutions + -

The scale of our operations combined with our focus on building curated solutions means that we have been able to consistently offer our solutions at a significantly lower price lesser than our competitors. It has and will always be a win-win situation for all.

Specialized Advisory services + -

We have a team of highly experienced consultants for Business Process Excellence, Governance Risk & Compliance, Financial Planning & Analysis and Data Sciences.

Risk Insured Deployment + -

A business is a gamble, and we understand that you don’t want any other risks in its operation. That is why we provide our curated services with outcome-based revenue/delivery models that ensure risk-free investment.

Versatile, Scalable & Sustainable + -

Our non-intrusive technologies compliment an organization’s core systems along with agile deployment techniques and seamless integration capabilities. Our services and technologies are built to be flexible, scalable, and easy to use.

Change Management Support + -

We spend significant efforts to ensure thorough process documentation, workflow designs, instructions and training videos, along with a team to help organizations drive the change while consistently monitoring the output of our services and improving them to ensure that it’s in tune with the business demands of our clients.

Your only address to success + -

We handle all aspects of your managed services including people deployment, processes, training, quality day-to-day operations, analytics, and any other related technology deployment needs. We focus on keeping you ahead of the technology and operations curve, so you can focus on your business growth. We do the only thing we know how to do well – creating success stories.

Industry Focus

Our products and services cut across industries nurturing a culture of innovation. We help organizations adapt to changing realities of business and technology in today’s digital age and are invested in understanding the future of your industry.

Banking and Finance

Working Together to Drive Change

Client Speaks

Our partnership with 3i Infotech will enable us to build a robust IT Infrastructure platform to roll out enterprise applications across all the locations on a centralized architecture. This will further help us to standardize processes across the group and bring in more operational transparency resulting in efficient delivery of services in a cost-effective manner.

Nandkishor Dhomne Chief Information Officer (CIO)

The overall success of the project was a result of 3i Infotech strong technical knowledge about Business Intelligence and Data Warehousing and experience with Insurance industry. We will have no hesitation in recommending 3i Infotech to any company who has a need to implement Operational & Analytical Reporting tool upgrade solution in their environment and we wish 3i Infotech success in its future endeavors

Mr. Mohammed S. Alromaih Database Department Manager (GOSI)

Congratulations on a successful release! This was our biggest release since conversion and it went flawlessly because of your preparation, dedication and commitment to excellence. Thanks for working long (really long) hours and doing it with a smile on your face. Thanks again

Sankha Ghosh Sr Vice President

3i Infotech has been a valued partner in the development of our loyalty applications for sports and entertainment venues. Our collaborative efforts have allowed us to enter new markets quickly and efficiently.

Bret Armatas President & CEO

Help me pass my gratitude to a very hard working team Sunil, Chandra, Sudheer, Bal Reddy, Jyothi, Sagar. We were given a large/quick task for testing over 15 defects in less than 3 days while juggling other bigger projects. Even though, this start to becoming part of the ‘norm’ here, it’s still just awesome to see the 3i Infotech QA team not complain and just professionally move FW and complete the task. Please help me pass my thank off to a great team

Dall Zachary VP, IT, Synchrony Bank

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