NuRe Velocity – An ecosystem of People, Processes, and Technology that supports back office, front office, and middle-order processes with the optimum convergence of human & humanoid; that provides faster deployment, rapid go-to-market, Increased ROI, and, most importantly a great customer experience, driven by a central Digital Command Centre.
Building future-ready digital ecosystems to help businesses make better decisions every day
Who we are
WE ENABLE WE ENRICH WE EMPOWER
Enterprise solutions for – Front office, Middle office and Back office
We enable
Your People, Processes and Technology.
We make your workforce effective, processes efficient and technology future-ready.
We enrich
Front office – Passionate about Customer services and Customer Engagement .
Middle office – Intuitive in Marketing, Product, Pre-sales, Solution, Command Control and Analytics Services.
Back office – Prudent in Document Processing, Data Extraction, Data Ingestion, Data Validation & Data enrichment, administrative services, Financial and HR operations.
We empower
We empower your business with enhanced CX and powerful Business Intelligence/ Insights for impactful Decision Making
NuRe Velocity Solutions
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iEmpower
iEmpower is a digital-first, cloud based, AI enabled Talent Experience Suite designed to optimize employee productivity, enable talent growth and curated to meet your organization’s strategic development goals.
OmniConnect
Managing End to End Customer Lifecycle from Lead to Customers and, Engagements and Interaction across multiple stages and Omni Channel touch points
iCFO
Automated F&A processing with Intelligent Data Processing for invoice processing, bill book generation, account reconciliation and provision for a leadership dashboard with Finance KPI
Zenith
Low Code No Code platform with cognitive capabilities agnostic to industry and function to automate workflows, conversations, data extractions and process orchestration
Why Choose Us
When it comes to choosing a Technology & service delivery partner, we know it’s not an easy decision. So, to help you decide whether 3i infotech is the right business partner for you, here are the top reasons why our existing clients chose us.
Your only address to success AKA “One-stop”
We handle all aspects of your managed services including people deployment, processes, training, Quality day-to-day operations, analytics and any other related technology deployment needs. We focus on building your digitally empowered journey to keep you ahead of the technology & operations curve, so you can focus on your business growth. We invest to build success stories because the only thing we know how to do well is – creating success stories.
First Mover to have a Try & Buy Model
We do not ask you to buy until you are satisfied with the business model and success measures that we’ve we promised. Our highly experienced sales team helps you choose what is best for your business, optimizing your investments. We have both flexible outcome-based and or transaction-based revenue Opex models.
100+ use cases that cement our execution Expertise
Our strength lies in our extensive use cases, our team’s unmatched experience, and specialized project management & orchestration skills across industries and business functions. Our extensive technological know-how along with exceptional deployment expertise enables us to deliver the best business outcomes for you.
On-demand & outcome driven Revenue Models
We understand budgets and technology investments better than any other player in the industry. That is why we have flexible outcome/transaction-based revenue opex models. We do not demand any upfront investment from any of our clients
Curated Service for best-in-class Customer Experience
We listen to what every customer wants because every business is unique. Our team understands that one standard solution does not fit every customer’s needs, so we offer curated services that are tailor-made for your requirements.
Cost-effective Enterprise-grade solutions
The scale of our operations combined with our focus on building curated solutions means that we have been able to consistently offer our solutions at a significantly lower price lesser than our competitors. It has and will always be a win-win situation for all.
Specialized BPEx Consulting services
We have a team of highly experienced consultants for Business Process Excellence, Governance Risk & Compliance, Financial Planning & Analysis and Data Sciences.
Risk Insured Deployment
Business is dynamic and we understand that you don’t want any other risks in its operation. That is why we provide our curated services with outcome-based revenue/delivery models that ensure risk-free investment.
Versatile, Scalable & Sustainable
Our non-intrusive technologies compliment an organization’s core systems along with agile deployment techniques and seamless integration capabilities. Our services and technologies are built to be flexible, scalable, and easy to use.
Change Management Support
We spend significant efforts to ensure thorough process documentation, workflow designs, instructions and training videos, along with a team to help organizations drive the change while consistently monitoring the output of our services and improving them to ensure that it’s in tune with the business demands of our clients.
Why our customers trust us
Strategic Advisory for 2X speed to market
We are more than just a ‘service/solution offering’ organization. We take ownership, from full implementation to strategic advisory and end-to-end managed services. Our 360-degree consultative approach assists our customers in choosing the right solutions.
With a typical turnaround time of 3-4 weeks, our deployment model is 2x faster than our competitors, as per client testimonials
We have a team of over 100 domain experts, business analysts, business process excellence consultants, data scientists and front, middle, back operations specialists.
Our clients typically tend to see 15% increase in EBITDA with the help of our panel of experts in the areas of banking, insurance, finance, retail, and technology sectors. Our customers testified that their NPS/CSAT scores increased beyond 10%.
Our on-demand solutions are international grade, cost efficient and time-effective and minimize the need for human effort and intervention without compromising on quality.
Our Approach
Understand Voice of Customer
Assess Customer’s requirements, expectations, preferences & aversions
Select Suitable Transformation Models:
- Lift -> Shift -> Transform
- Transform -> Lift -> Shift
- Build -> Operate -> Transfer
Transform Business:
- Assess current Process & Tech Maturity levels
- Design a TO-BE roadmap to achieve agreed Destination Model
- Process Standardization & Streamlining for increased efficiency/ productivity levels
Digital Interventions with various new-age technology tools (AI/ML enabled Workflows, RPA, Intelligent Docs Processing, NLP based reports etc.)
Benefits
Operational KPIs
- Improved Process Productivity
- Reduced TAT
- High Straight Through Process
- Improved Quality Scores/ Accuracy levels
Business KPIs
- Reduced Cost to Serve
- Improved CSAT/ NPS
- Profitability Gain
Industry Focus
Our products and services cut across industries nurturing a culture of innovation. We help organizations adapt to changing realities of business and technology in today’s digital age and are invested in understanding the future of your industry.
Banking and Finance
Telecom
Retail
Manufacturing
Pharma