Organizations today are looking at Customer Lifecycle Management solutions that empower them with insights to improve customer experience, reduce churn, grow loyalty and drive higher customer lifetime value.
According to a Forbes study, brands with superior customer lifecycle experience bring in 5.7x more revenue than competitors that lag in customer experience. 65% of customers say they have switched brands due to poor experience. At 3i, we understand the customer journey and the challenges businesses face in delivering a superior experience. According to a McKinsey report, by the year 2025, organizations with AI-enabled, multi-channel customer engagement platforms will increase operational efficiency by 25%. We have been constantly innovating solutions that replace traditional methods by making them intelligent, integrated and fully curated for future-ready organizations.
Who We Are?
OmniConnect is an ecosystem of experts, optimized processes and a digital-first, AI-enabled omni-channel platform that enhances customer experience, increases their lifetime value, lowers acquisition costs, and reduces operating costs.
An international grade service, it is up to 20% more cost-efficient and 2X faster in deployment than the competition. OmniConnect provides a comprehensive, connected map of the entire customer journey, measured via trackable metrics to drive customer engagement, satisfaction, loyalty and the health of your brand.
What We Do?
Every successful CX journey starts with understanding your customers, mapping their journey and providing the right customer interaction strategy, at their preferred pace and across multiple touchpoints.
Digital intelligence for customer segmentation and data science-led lead generation for optimized customer outreach. For example, the company might believe online webinars is the best outreach strategy while analytics data shows that e-mails with CTAs a Call-To-Action are the most effective to drive conversions. This enables organizations to create fool-proof customer outreach strategies.
Seamless customer onboarding via social channel integrations facilitating multiple KYC and online payment integrations. Customer data processing is made easier with Optical Character Recognition technology that uses deep learning and AI for the electronic conversion of customer documents. Our solutions have enabled organizations with 61% of the decision making in less than 3.7 minutes.
Elevating experiences for customers across 10+ omni-channels, 15+ social media apps, supporting 50+ global languages through digital tools like self-service portals, chatbots and voice assistants that are powered by conversational AI.
Our advanced 3i Ops 720 provides real-time analytics and customer insights to drive operational excellence. The Digital Neural System has the capability to increase NPS scores by 10% and improving revenue by up to 200%.
Hire-to-retire process including bot-based resume screening and assessment capabilities that ensure the right role match with the right skill.
Analytics for workforce planning including forecasting, capacity planning, scheduling, intra-day management & reporting, and performance management. It also helps with a proactive analysis of customer sentiment, first call resolution and interactive voice response.
A 360-degree view of agent management and detailed analysis to evaluate agent performances and provide customized training sessions. Omni-channel analytics is powered by technologies like smart search capabilities that support voice, text and social media conversations.
A CXO’s cockpit, providing full views of employee and customer operations, enabling a macro level drill-down with auto task assignments and actionable insights.
Why Choose us?
We help you with a 360-degree view of your customers through our omni-channel platform, enabling you to effectively engage with them at every step of their journey. Our team of experts will help you maximize returns, from customer acquisition and onboarding to upselling, retention and advocacy. Our advanced analytics and reporting capabilities will empower you with a detailed analysis of your customers’ behaviours, which will help you identify the right customer retention strategies and prioritize engagements.
Our services have been successfully driving customer success, resulting in up to:
Get end-to-end management, from sales and marketing to customer conversion, customer support and retention with our suite of omni-channel platforms, processes experts and smart agents. – Build on deep, enriching relationships at every step of the customer journey.
Access customer data across all life cycle stages and channels, allowing you to have a seamless integrated view of the customer journey.
Get a better understanding of your customer’s needs so that you can use the insights to segment your customers, design personalize experiences, tailor your messages, content and timing, identify at-risk customers and prioritize engagements.
Facilitate engagement across multiple channels, including voice, instant messaging, e-mail, websites, and social media platforms, etc.
Integration with 100+ platforms & most major back-office operations, the highest within the category.
A platform-agnostic, easy bolt-on cloud solution that works with your existing systems, it automatically adapts to your evolving business needs.
o Our technology is PCI-DSS and SOC 2 compliant
o Protect your data irrespective of device or network, with the help of our SASE certified NuRe Edge cloud
We have access to the latest tech in CX, collaboration and AI to provide you seamless delivery, curated as per your business goals and organization’s requirements.
We offer you a consultative approach to transform your CX ecosystem through our best practice, proven 5-step Lifecycle Program.
We offer you shorter Go-to-Market and transformational deployments. With a typical turnaround time of 3 to 4 weeks, our deployment model is 2X faster than our competition.
At any given point, we have a team of 100+ domain experts including business analysts, process excellence consultants, data scientists and other subject matter experts to guide you along the way.
We are one of the very few service providers with flexible billing models along with ‘plug-and-play’ modules tailored to your requirements. Our POCs are free, you pay only if you are satisfied.
We offer you an enterprise-grade, yet highly affordable CLM solution compared to the market. Our services are up to 20% more cost-effective in the market.
We enabled one of the largest and fastest growing financial centres in the Middle East to reboot their program management, business operations and governance. Watch their success story
We transformed the business operations of a large global telecom service provider who was facing challenges with low customer engagement, revenue loss and increased business costs. Watch their success story
Banking and Finance
Telecom
Retail
Manufacturing
Pharma
Banking and Finance
Telecom
Retail
Manufacturing
Pharma