Press & Release

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Leverage the power of digitisation & automation
to resolve customer queries & provide solutions in real-time!
EMPOWER YOUR BUSINESS WITH OUR VIRTUAL IT SUPPORT ENGINEER Enquire Now

Looking to Create Proactive

Customer Experiences?

Adopt Breakthrough AI/ML Technology for Instant Solutions!

Traditional IT Operations or service desk activities begin with a user call. And in today’s fast-paced world, customers expect instant solutions. A long waiting period for answers could mean losing customers to your competitors. That’s where Maggie comes in. Maggie is equipped with a host of services with AI/ML capabilities that ensure she works smoothly across disparate systems to provide support any time, anywhere.

Intelligent Automation is the Key

Deliver Streamlined CX and Provide 24×7 Support With Maggie

Superior cognitive and self-learning capabilities allow seamless integration into one or several communication channels to ensure 24/7 availability!

Our technology helps you automate repetitive tasks and service requests, reducing operating costs and dependence on human resources, thereby letting you cater to your customers round the clock and grow your business.

Chat box

Cognitive Chat bot with Natural Language Understandig capabilities.

Voice Calls

IVR based end-user intraction.Outbound calls to support team.

Out of box Integration with OEMs

Like WhatsApp, Slack, Skype, Facebook, Twitter etc.

Mobile and Desktop App

Maggie App for both ios and Android.Desktop app for more personalized experience.

Email

Machine Learning Capability to Understand the email context and assign to support team.

Multi Language Natural Conversation

Integrates with conversational platforms like Dialog flow, Watson, Cortana for NLP.

Empower Your Business

with Digitisation and Automation

Benefit from seamless process automation with Maggie’s end-to-end implementation services!

Minimise Downtime

Inside or outside Orchestrated Customer Engagement (OCE) support platforms.

Incident Automation

HybridNxT platform recognises a failure, raises an incident which Maggie automatically resolves. All without human support.

AI-Powered, Machine Learning-Driven

Maggie learns from experience and uses analytics to ensure repetition.

Amplify Response Time and Business

Growth Like Never Before!

  1. FTE Redeployment

    Significant cost reduction in process operations. Engineers can be redeployed to other initiatives.

    Eliminate Expensive Integration Models

    Maggie works smoothly across disparate systems at the user level.

    Eliminate/Reduce losses

    Maggie can help eliminate losses due to system discrepancies or delays.

  2. Improved Quality

    100% accuracy due to high repeatability and zero fatigue.

    Scalability

    Train hundreds of robots at the same time through workflow creation.

    Higher Efficiency

    Maggie can work 24/7, handling thousands of transactions at the same time.

  3. Improved Service Delivery and User Experience

    Improved process quality, speed, governance, security, continuity.

    Optimised Operations

    Improved data gathering and organisation for optimised operations.

    Regulatory Compliance

    100% compliance with stated regulatory requirements.

Industry Focus

Our services facilitate streamlined business solutions with significant advantages across industries.

bank
Banking and Finance
telecom
Telecom
media
Media
hospital
Hospitality
heart
Healthcare

Why Choose Us

Stay Ahead of the Curve With Our Impressive

End-To-End Implementation Services

Minimise Downtime

Inside or outside Orchestrated Customer Engagement (OCE) support platforms.

Incident Automation

HybridNxT platform recognises a failure, raises an incident which Maggie automatically resolves. All without human support.

AI-Powered, Machine Learning-Driven

Maggie learns from experience and uses analytics to ensure repetition.

Reduce Cost of Operations by 25%

Ready to revamp your user experience? Need some more information?