health-insurance-case-studies ONE OF INDIA'S LEADING
HEALTH INSURANCE COMPANIES
Client

About the client

  • A leading private sector health insurance company in India
  • The headquarters of the company is located in Chennai, with over 640 + branches across India
  • Our client has over 12,800 employees across 27 Regional Offices and 1200+ operating Offices
  • Total Number of Application Servers: 23
  • Total Number of Database Instances: 9
  • Database Size: 7.1 TB

Business Requirements

  • Remote Application Server Administration
  • Remote Database Administration
  • Capacity Management
  • Storage Management
  • Backup Management
  • Patch Management
  • DR Management
  • Incident/Change Management and Optimization
  • Implementation, Upgrades, Migration, Configuration Management
Business Need
our-solutions-case-studies

Our Solutions

  • 24X7 Remote Database & Application Server administration
  • L1 to L3 Application Server and Database Support
  • Performance Tuning of the Databases for optimum performance
  • DR Drills at defined interval for BCP
  • Patch management using the existing solution of client
  • Database Backup, Security, DR Management.
  • Remote ITSM Management
  • Database Implementation, Upgrades, Migration, Configuration.

Service Coverage

  • 24 X 7 remote Database Administration
  • 24 X 7 remote Application Administration
  • Incident Support
  • Patch and Policy Management
  • Database Backup, security, DR Management
service-coverage-case-stuides
Tools & Technology

Tools/Technology

  • Oracle Enterprise Manager, DB Vault, TDE
  • SSP, Oracle AMR
  • ITIL Methodology

Business Impact

100% SLA Compliance

CSAT Achieved – 5/5

35 – 40 % Reduction in Costs