Press Release

News & Articles

Health Insurance ONE OF THE LEADING HEALTH INSURANCE
COMPANIES OF INDIA
Client

Client

  • Leading private sector Health insurance company in India
  • The headquarters of the company is located in Chennai It has 640 + branches across India
  • Customer has around 12,800 employees with 27 Regional Offices and 1200+ operating Offices
  • Total Number of Application Servers : 23
  • Total Number of Database Instances : 9
  • Database Size : 7.1 TB

Business Need

  • Remote Application Server administration
  • Remote Database administration
  • Capacity Management
  • Storage Management
  • Backup Management
  • Patch management
  • DR Management.
  • Incident/Change Management and Optimization
  • Implementation, Upgrades, Migration, Configuration Management
Business Need
Solutions

Solution

  • 24 x 7 Infrastructure Availability
  • Onsite End User Support
  • Rebadging Services
  • SLA based Services
  • Increase Operational efficiency
  • Improve Service
  • Business Continuity
  • Ensure Maximum System Availability
  • Resource Management
  • Resource Training’s
  • Quality of Service
  • 3 Tier Governance Model
  • Process documentation/SOP’s
  • Reports and Escalation Matrix

Service Coverage

      • End to end Infrastructure support services
      • 24 X 7 DC DR Support
      • 24X7 Network LAN Support
      • Asset Management Support
      • IT Compliance management
Service Coverage
Tools & Technology

Tools/Technology

      • LANDesk
      • Symantec Antivirus
      • SOPHOS encryption
      • ORACLE /ORACLE RAC/SQL/PostGre
      • X-Roadz Asset Management
      • ITIL methodology

Highlights

100% SLA compliance

CSAT Achieved – 5/5

Cost reduction by 35 – 40 %