Industry Trends
AI Integration with BPO services
AI-driven process improvements are expected to drive a 50-60% improvement in process efficiency and an estimated cost savings of $70-100 billion globally.
Rise of Robotic Process Automation
Anticipated 80-90% automation of routine processes, resulting in annual savings of $100-120 billion.
Hyper-Personalization in Customer Service
Increase in ratings by 30-40%, leading to revenue growth of $50-70 billion.
Improvement in Cybersecurity Measures
Projected reduction of 80-90% in security breaches, saving $150-200 billion in global cybersecurity costs.
Focus on Employee Engagement
Estimated 50-60% reduction in turnover rates, resulting in savings of $80-100 billion due to improved retention.
Advanced Voice Recognition Technology
Over 70% of BPO interactions conducted via voice-enabled channels, leading to enhanced efficiency and customer satisfaction.
What We Do
At 3i Infotech, we offer a comprehensive suite of Digital Business Process Services tailored to meet diverse client needs. From customer experience consulting to back-office automation, our solutions cover the full spectrum of Business Process Outsourcing (BPO).
By leveraging cutting-edge technologies and industry best practices, we deliver agile, scalable, and efficient solutions that drive operational excellence and enhance customer satisfaction.
Facts & Figures
Omnichannel customer support (voice, email, chat, social media)
Personalized customer engagement strategies
Sentiment analysis & customer insights
CRM integration for CX, marketing, & sales
Recruitment and Staffing
Application processing & workflow management
Data entry & processing automation
Digital document & record management
Customer onboarding
Mailroom & RTA (Registrar & Transfer Agent) services
Forms processing automation
Customer onboarding automation
Case management automation
Document management system automation
Custom automation solutions tailored to business needs
Healthcare: Medical billing, claims processing, and customer support
Insurance: Policy administration, underwriting, and claims management
Banking & Financial Services: Loan processing, KYC compliance, fraud prevention
Securities: RTA services, Broker Migration, Trading and DP account opening, Customer Service.
Our future-ready BPO solutions help businesses optimize processes, reduce costs, and elevate customer experiences through intelligent automation and digital
transformation.
Why Choose Us?
Deep Domain Expertise
With 25+ years of experience across industries, we bring specialized knowledge and proven methodologies to deliver tailored BPO solutions that align with industry
standards and best practices.
Intelligent Digital Automation & Analytics
We integrate AI, RPA, and advanced analytics to streamline operations, enhance
decision-making, and drive efficiency, ensuring faster turnaround times and improved
accuracy in service delivery.
Structured & Seamless Transitions
Our robust tollgate-based transition process ensures a smooth, risk-mitigated migration of services with minimal disruption, enabling a seamless shift to optimized and automated business processes.
Operational Excellence & Strong Governance
We prioritize quality, compliance, and continuous improvement through well-definedSLA-driven performance metrics, proactive monitoring, and governance frameworks, ensuring operational excellence at every stage.
Strategic Platforms & Solution Capabilities
Create a breakaway business value for clients to increase Employee Productivity and to optimize operational performance with Interactions Analytics Platform and Operations Excellence & Governance Platform.
Case Studies
Enhancing Efficiency in Financial Services
Efficiency Unleashed: 3i Infotech's Impact on Financial Institution Operational Excellence
Learn More!
Leveraging Operational Solutions for Enhanced Efficiency in Infrastructure Financing
Improving Efficiency of a Leading Infrastructure Financing Company to Deliver Tangible ROI
Learn More!
Enhancing BPO Application Performance
Spike & Endurance Tests of Bank BPO App: A Comprehensive Performance Testing Case Study by 3i Infotech
Learn More!