In the new world of process reengineering, telecom businesses are focusing on their core competencies with a view to outsource their non-core processes to a third party that can offer economies of scale, global sourcing economics or access to more focused management expertise. This allows the telecom companies to focus on their core activities.
3i Infotech provides complete end-to-end outsourcing solutions for the telecom industry. We have rich expertise in the non-voice based BPO services. We specialize in outbound voice and data, and Feet on Street (FOS), and are also equipped to undertake inbound voice. We have a team of qualified and experienced professionals, which follows a meticulously laid out workflow-based process to ensure that we do not leave anything to chance.
While our highly robust and secure infrastructure ensures continuous, streamlined service for you, our Business Continuity Plan goes way beyond usual Disaster Recovery initiatives, and includes an alternative solution for all unforeseen circumstances - be it power failures, fires, floods, or earthquakes. We also follow a proven and successful BPO methodology to ensure that your needs are met entirely, accurately and cost-effectively.
Our processes are in compliance with relevant control and regulatory norms, which ensure that you are not at any risk. We offer you a comprehensive overview of operations with regular reporting and analytics to take informed decisions.
Account origination
- Account creation, activation
- Address validation
- Credit verification
- Forms collection and scrutiny
- Activation / installation for Fixed Wireless Phone (FWP)
Marketing & sales support
- Lead generation
- Lead management
- Campaign management
- Welcome call
- Bill explanation
- Billing and correspondence management
Collection and customer service
- High Unbilled 'HUB' (pre-due and post-due)
- Collections (pre-due and post-due)
- Retention (voluntary, involuntary, proactive)
- Retention program management
- Soft collections
- Cheque collection and adjustment
- Inbound and outbound customer care
Document content management
- Application form collection
- Scanning and digitization
- Document warehousing