Application Maintenance Services

3i Infotech’s Application Maintenance services take the operational burden off your key IT personnel and give them the freedom to innovate and drive service excellence. With strong expertise in deploying and maintaining best-of-breed Business Intelligence Oracle BI EE, Oracle BI Application, Oracle Hyperion BI, Oracle Hyperion Planning, Oracle Hyperion Financial Management, Oracle eBusiness SuiteTools and Enterprise Applications, our engineers speed problem resolution and minimize business disruptions via a global network and a customer-friendly onsite/offshore delivery model. We adopt a consultative approach to offer the following services across a wide range of industries Retail, Banking and Financial services, Insurance, Logistics, Utilities, Telecom, Healthcare and Life Sciences, Manufacturing

• Technical Services Breakfix, problem management, troubleshooting, etc.
• User Services User helpdesk, query resolutions, functional support (how to), and training
• Application Enhancements Incorporating additional features, enabling better performance, facilitating improved business processes, etc.
• Value-added Services

Service methodology

What sets our Application Maintenance service apart? SLA-based support model Onsite-offshore support model Non Linear delivery model Structured methodologies for transition and service delivery Strong program governance with single-point accountability Dedicated Centre of Excellence on BI/EPM for product knowledge and research

Key benefits

• Improved application reliability, availability, and performance
• Reduced incident resolution time and increased operational efficiency
• Quick response to changing requirements and priorities
• Optimal utilization of internal resources for strategic IT initiatives
• Improved end-user satisfaction and software quality
• Structured documentation and training
• Reduced maintenance costs