Press Release

News & Articles

Transformation Technology LEADING DIGITAL
TRANSFORMATION & TECHNOLOGY
Client

Client

  • Client is built with 10 years of experience as the steward of digital excellence in Abu Dhabi. Client enable, support and deliver a digital government that is proactive, personalized, collaborative and secure. Client enable government-wide digital leadership through innovation programs and global and local partnerships to accelerate Abu Dhabi forward.
  • Total Locations : 5, Total Users : 300
  • Total Servers : 150, RHEL Server : 25, Storage : Dell EMC (72 TB), Backup : Quantum Tape Library (23TB)
  • Cisco Telephony, MS Exchange, Active Directory etc..

Business Need

  • Hybrid Support Service Delivery Model for the Client i.e. onsite + GCC
  • Data center support services with stringent SLA
  • SLA to be delivered for required services
  • Service Quality to be managed
  • Partner with Strong Backend team to manage the resource attrition
  • IT Infrastructure Tool Modernization
  • Partner to be Leading Customer Transformation Journey
Business Need
Solutions

Solution

  • 24 x 7 Infrastructure Availability
  • Onsite End User Support
  • Rebadging Services
  • SLA based Services
  • Increase Operational efficiency
  • Improve Service
  • Business Continuity
  • Ensure Maximum System Availability
  • Resource Management
  • Resource Training’s
  • Quality of Service
  • 3 Tier Governance Model
  • Process documentation/SOP’s
  • Reports and Escalation Matrix

Service Coverage

  • End to end Infrastructure support services
  • 24 X 7 DC DR Support
  • 24X7 Network LAN Support
  • Asset Management Support
  • IT Compliance management
Service Coverage
Tools & Technology

Tools/Technology

  • LANDesk
  • Symantec Antivirus
  • SOPHOS encryption
  • ORACLE /ORACLE RAC/SQL/PostGre
  • X-Roadz Asset Management
  • ITIL methodology

Highlights

100% Security Compliance

99.99% uptime for DC and DR

Reduction in Cost by 30 – 35 %