Energize business-efficient IT systems


3i Infotech’s Business Service Management enables organizations to synergize IT systems with business needs, facilitating technology-driven corporate success. We adopt a proprietary business-metrics-based approach and leverage alliances with leading OEMs to help organizations achieve peak IT efficiency.

Our certified consultants and Business Service Management experts:

  • Assess your IT performance and help you adopt business-oriented ITIL and ITSM solutions
  • Help you choose and deploy business-specific software management tools that enable speedy and cost-effective infrastructure maintenance
  • Optimize your data management processes by implementing a Configuration Management Database (CMDB) to ensure accurate, coherent, and reliable data
  • Adopt industry best practices and generate customer trust by defining ITIL-, ISO-, and SOX-compliant frameworks, policies, and processes
  • Outline and test business continuity plans to ensure the operation of critical business units during any disruption
  • Orient stakeholders to the chosen solutions

3i Infotech’s outcome-oriented Business Service Management suite enables organizations to:
  • Save up to 25% on the IT budget through synergistic, cost-efficient IT-business processes
  • Foster excellence by implementing business-specific ITIL and ITSM solutions
  • Achieve a productivity leap by automating IT maintenance and redefining employee roles
  • Build affordable, tested business continuity strategies
  • Shift focus from maintenance to optimization, innovation and excellence
3i Infotech’s Business Service Management suite is powered by skilled resources, extensive expertise, global delivery capabilities, and leading methodologies:
  • A proprietary business-metrics-based approach that focuses on achieving the availability and performance objectives of IT hardware
  • Industry best practices (e.g., ISO 27001-certified security practices)
  • Globally recognized ITIL service delivery methodology and well-defined processes that focus on aligning the IT infrastructure to business imperatives
  • Strong OEM relationships with Microsoft, Symantec, Oracle leading to substantial cost benefits
  • Access to leading technology platforms such as Database, Storage, Windows, UNIX, Mainframe, Messaging, Middleware, and Virtualization
  • A wide choice of engagement models: OIC, shared, hybrid, SLA-based, and project-based
  • World-class infrastructure and rich domain expertise
  • Expert consultants with regional and global experience spanning 5 continents and multiple industries
  • Domain-centric Test Centers of Excellence

Industries We Serve