Electronic governance or e-governance is inclusion of information and communication technology (ICT) for delivering government services, exchange of information communication transactions, integration of various stand-alone systems and services between government-to-customer (G2C), government-to-business (G2B), government-to-government (G2G) as well as back office processes and interactions within the entire government framework. Through e-governance, government services will be made available to citizens in a convenient, efficient and transparent manner.
The major intent of E-Governance is to provide a SMARRT Government. SMARRT refers to Simple, Moral, Accountable, Responsive, Responsible and Transparent Government.
S – The use of ICT brings simplicity in governance through electronic documentation, online submission, online service delivery, etc.
M – It brings Morality to governance as immoralities like bribing, red-tapism, etc. are eliminated.
A – It makes the Government accountable as all the data and information of Government is available online for consideration of every citizen, the NGOs and the media.
R – Due to reduced paperwork and increased communication speeds and decreased communication time, the Government agencies become responsive.
R – Technology can help convert an irresponsible Government Responsible. Increased access to information makes more informed citizens. And these empowered citizens make a responsible Government.
T – With increased morality, online availability of information and reduced red-tapism the process of governance becomes transparent leaving no room for the Government to conceal any information from the citizens.