Request a MeetingOur BPO services operate on a hub-and-spoke connectivity model to offer cost-effective, technology-powered operational solutions
for organizations across the BFSI, logistics, telecom, and public sectors.
Overview
We are performing back-office data processing-cum-digitization activity for banking retail products like CASA, 3-in-1 Accounts, Credit Cards, Loans etc. for largest private banks since 2005.
Moreover, we take pride in having worked with leading Banks, Financial service institutions, Insurance, Telecom companies & Government organizations that enabled us to establish Operations Outsourcing competencies & domain expertise in these industries.
Our manpower strength stands at 2500 plus employees.
- Long-standing & strong customer relationships in BFSI industry.
- Multiple Processing Centers Across India with Adequate Capacity & Connectivity
- Robust hub and spoke delivery model
- ISO Certified (9001:2008) Operations & Service Management.
- Platform based services and propriety applications reducing the Total Cost of Ownership
- A resource pool of experienced business & IT professionals with deep domain knowledge and expertise
- Continuous up-gradation of our infrastructure, software and service capabilities
- Strong Experience in Peak Volume Management
- Effective BCP with Inter Connected Business Sites
- Proficient Governance & Reporting Structure
Network Diagram for Platform Based BPO Offerings
- Accuracy & Quality – Ensuring highest level of accuracy and quality through maximum automation in the process
- Cost Effective Solution – Cost effective business solutions involving HUB and SPOKE service model / connectivity and wide geographic reach through own delivery centers’ and through tie-ups with franchisees
- Agile Transition Model – Focus on migrating the existing process in a phased-wise manner ensuring the existing business continuity
- Real-time MIS / Reporting dashboards – Effective workflow based dashboards to client for easy view and real time status
- User Friendly – Rule based user friendly software applications giving more flexibility and scalability of operations
- Rich domain expertise understanding the business needs
- Process standardization / Re-engineering leading to cost effective and reduced TAT in processing
- Service embedded with advanced technology products with regular enhancements
- Cost advantages with proficient and dedicated process in place
- Benefit client to focus on core areas of building brand, invest in R&D and higher value added services to their customers
- Strong data confidentiality and security management
- Higher level of data quality management and SLA adherence
- Dedicated IT support
- PAN India presence
