Press Release

News & Articles

Real Estate LEADING REAL ESTATE DEVELOPER OF DUBAI
Client

Client

  • Client is a leading Real estate developer based in Dubai with an extensive portfolio of modern luxury residential and commercial properties across the emirate’s most sought-after locations. Client aim to enrich the lives of residents and investors, cater to all lifestyles.
  • Total Users : 850 , Total Locations : 10
  • Total Servers : 65 , NAS : 13, Storage Size : 160 TB, Network Devices : 70, Security devices : 20
  • Cloud Instances : 30

Business Need

  • 24 x 7 GCC Monitoring
  • 24 x 7 SOC Monitoring
  • Cloud Migration and
  • Cloud Managed Services
  • Service Desk
  • End User Support
  • Infra Support (L1,L2,L3)
  • DC operations
  • AMC Support Services
  • Project Management (SPOC)
Business Need
Solutions

Solution

  • 24 x 7 Infrastructure Availability
  • Onsite End User Support
  • Rebadging Services
  • SLA based Services
  • Increase Operational efficiency
  • Improve Service
  • Business Continuity
  • Ensure Maximum System Availability
  • Resource Management
  • Resource Training’s
  • Quality of Service
  • 3 Tier Governance Model
  • Process documentation/SOP’s
  • Reports and Escalation Matrix

Service Coverage

  • End to end Infrastructure support services
  • 24 X 7 DC DR Support
  • 24X7 Network LAN Support
  • Asset Management Support
  • IT Compliance management
Service Coverage
Tools & Technology

Tools/Technology

  • LANDesk
  • Symantec Antivirus
  • SOPHOS encryption
  • ORACLE /ORACLE RAC/SQL/PostGre
  • X-Roadz Asset Management
  • ITIL methodology

Highlights

100% Security Compliance

99.99% uptime for DC and DR

Reduction in Cost by 30 – 35 %