real-estate-case-studies A LEADING REAL ESTATE DEVELOPER IN DUBAI
Client

About the client

  • Our client is a leading real estate developer based in Dubai, with an extensive portfolio of modern luxury residential and commercial properties across the Emirates’ most sought-after locations. Their aim is to enrich the lives of residents and investors, and cater to all lifestyles.
  • Total Users: 850 , Total Locations: 10
  • Total Servers: 65 , NAS: 13, Storage Size: 160 TB, Network Devices: 70, Security devices: 20
  • Cloud Instances: 30

Business Requirements

  • 24 x 7 GCC Monitoring
  • 24 x 7 SOC Monitoring
  • Cloud Migration
  • Cloud Managed Services
  • Service Desk
  • End User Support
  • Infra Support (L1,L2,L3)
  • DC Operations
  • AMC Support Services
  • Project Management (SPOC)
Business Need
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Our Solutions

  • GCC & SOC Monitoring – Network, Server, Storage, Application, Middleware, Database and Web Server Monitoring.
  • Service Desk – Incident & SR addressing, Asset management, ITSM, vendor coordination, Reports & Escalations
  • End User Support – Incident & SR resolution, Asset management, Preventive maintenance, Patch Management etc.
  • Cloud Managed Services
  • Robotic Automation of 10 IT Business processes
  • Backup & Leave Management of Resources

Service Coverage

  • End-to-end Infrastructure support services
  • Cloud Support
  • 24×7 DC DR Support
  • 24×7 Network LAN Support
  • Asset Management Support
  • IT Compliance management
  • Vendor Management
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Tools & Technology

Tools/Technology

  • End-to-end Infrastructure support services
  • Manage Engine SD Plus
  • ME Ops Manager
  • ME Desktop Central
  • ME AD Manager Plus
  • O365
  • Zoho Connect

Business Impact

Leveraging Offshore Services & cloud Adoption

Standardized Service Delivery Framework

20 – 25 % Reduction in Cost