Businesses are wasting billions of their valuable dollars on repetitive and mundane tasks that can be automated easily. In stark contrast, there are companies that tend to move quickly than their competitors by making better decisions while reducing costs. The willingness to adopt process automation is a key factor that will determine the fate of organizations.
According to Forrester, companies that master automation first will dominate their respective industries. Another study points out that knowledge workers tend to lose about 10 hours of their productive routine every week on repetitive tasks. The modern enterprise, therefore, requires process automation to free employees and enable them to innovate and do the best work. You certainly don’t want your employees to focus on activities like responding to every single customer email, analyzing data manually, etc. Process automation is your answer to enhance productivity and profitability.
In a typical enterprise resource planning (ERP) system, the operations team uses both external and internal information relevant to the organization. Here, instead of performing the information extraction and ingestion manually, organizations can choose to go for partial or full-scale automation depending on the complexity and stakeholders involved.
Here’s how integrating process automation with your present ERP system helps reduce turnaround times and improve operational deficiencies.
- In some organizations, specialized teams are formed to perform ERP system data upload and extraction. Many use Excel/CSV upload as the approach to feed their master data. Automating the ERP will ensure such transactional work is done by the machine in a few minutes as opposed to it being done manually.
- Automation creates a completely paperless process and helps store various types of data, thereby making it available real-time for different functions–planning, materials management, manufacturing, purchasing, accounting, finance, human resources, sales, and marketing.
- An ERP can make internal process controls and sign-offs quicker by helping different teams use data from the system. This essentially removes all time and distance barriers and refines interactions between disparate groups while minimizing manual errors.
- Instead of re-inventing the wheel to make sense of data, organizations can now leverage automation to create new digital assets on customers, products, operations, and markets. The different moving parts of any business can provide predictive intelligence with process automation.
Process automation plays a key role in adding speed to customer service as it allows automation of the contact center tasks such as uploading scanned documents, verifying e-signatures, verification for automatic approval or rejection recommendations and so on. Traditionally, organizations with business spread across geographies and omni-channel approach has depended on linear models. Process automation brings the possibility of a new networked model in which all data is in the cloud and accessible to the entire value chain.
While ERP systems are now relatively ubiquitous with countless vendors offering many customizable products, what isn’t universal is the presence of automated workflows. However, the emergence of new technologies is broadening horizons. The future of ERP is all set to undergo a rapid transformation with new automation features that will enhance performance and help organizations stay relevant.
For organizations to take all the guesswork out of planning, they will require new concrete strategies to reduce dependency on paper, email, and manual process. With ORION’s EPiCS business solution, businesses can leverage process automation in real time, and set defined business rules to focus on strategic initiatives instead of mundane operations. They can now experience automation, both, in the sense of more efficient workflows, and through the incorporation of technologies, to dramatically improve end-user experience.