Press Release

News & Articles

oil-gas-banner ONE OF THE LARGEST OIL & GAS
COMPANIES OF INDIA
Client

Client

  • Client, the largest commercial undertaking in India, is engaged in the business of refining, transportation and marketing of petroleum products.
  • Client is India’s largest petroleum refining& marketing player is a Fortune ‘Global 500’ company ranked at 83rd position
  • 20+ Refineries across PAN India, 900 + Offices
  • 46000 EUS Devices, 5500 Network and Security Devices
  • 1500+ Servers, 300+ Databases, Multiple OEM Storage, Storage Size : 900+ TB

Business Need

  • Provide 24*7 DC and DR support
  • Onsite Skilled resources support for managing the IT Infrastructure Support for the PAN India locations.
  • Server Management
  • Network Management
  • End user Support
  • Standard Application Support.
Business Need
Solutions

Solution

  • 24 x 7 Infrastructure Availability
  • Onsite End User Support
  • Rebadging Services
  • SLA based Services
  • Increase Operational efficiency
  • Improve Service
  • Business Continuity
  • Ensure Maximum System Availability
  • Resource Management
  • Resource Training’s
  • Quality of Service
  • 3 Tier Governance Model
  • Process documentation/SOP’s
  • Reports and Escalation Matrix

Service Coverage

      • End to end Infrastructure support services
      • 24 X 7 DC DR Support
      • 24X7 Network LAN Support
      • Asset Management Support
      • IT Compliance management
Service Coverage
Tools & Technology

Tools/Technology

      • LANDesk
      • Symantec Antivirus
      • SOPHOS encryption
      • ORACLE /ORACLE RAC/SQL/PostGre
      • X-Roadz Asset Management
      • ITIL methodology

Highlights

24 x 7 Support DC & DR Support

SLA compliance- 99.5%

Cost reduction by 30 – 40 %