Press Release

News & Articles

Insurance ONE OF THE LEADING
INSURANCE COMPANIES OF INDIA
Client

Client

  • Leading public sector non-life insurance company in India. The headquarters of the company is located in New Delhi It has 30 regional offices and more than 1800 active branches across the country. Customer has around 16,000 employees with 27 Regional Offices and 1200+ operating Offices
  • Production, UAT and Test Database Servers, Standby Database Severs & Reporting and UAT DB Servers
  • 40 + Servers, 15 + Database Servers, 100 + Jobs

Business Need

  • 24 x 7 GCC Monitoring
  • 24 x 7 SOC Monitoring
  • Cloud Migration and
  • Cloud Managed Services
  • Service Desk
  • End User Support
  • Infra Support (L1,L2,L3)
  • DC operations
  • AMC Support Services
  • Project Management (SPOC)
Business Need
Solutions

Solution

  • 24 x 7 Infrastructure Availability
  • Onsite End User Support
  • Rebadging Services
  • SLA based Services
  • Increase Operational efficiency
  • Improve Service
  • Business Continuity
  • Ensure Maximum System Availability
  • Resource Management
  • Resource Training’s
  • Quality of Service
  • 3 Tier Governance Model
  • Process documentation/SOP’s
  • Reports and Escalation Matrix

Service Coverage

  • End to end Infrastructure support services
  • 24 X 7 DC DR Support
  • 24X7 Network LAN Support
  • Asset Management Support
  • IT Compliance management
Service Coverage
Tools & Technology

Tools/Technology

  • LANDesk
  • Symantec Antivirus
  • SOPHOS encryption
  • ORACLE /ORACLE RAC/SQL/PostGre
  • X-Roadz Asset Management
  • ITIL methodology

Highlights

100% Security Compliance

99.99% uptime for DC and DR

Reduction in Cost by 30 – 35 %