insurance-case-studies ONE OF INDIA’S LEADING
INSURANCE COMPANIES
Client

About the client

  • A leading public sector Non-Life Insurance company. Its headquarters is located in New Delhi with has 30 regional offices and more than 1800 active branches across the country. Our client has around 16,000 employees across 27 regional offices and 1200+ operating offices
  • Production, UAT and Test Database Servers, Standby Database Severs & Reporting and UAT DB Servers
  • 40+ Servers, 15+ Database Servers, 100+ Jobs

Business Requirements

  • Backup Management – Only OS level syncing done
  • Incident/Change Management and Optimization – Any Issues /Errors /Changes made to the database configuration were not recorded.
  • Database Security – No documented process available.
  • DR Drill – No Defined process
  • Capacity Planning for future growth and utilization of the database.
Business Need
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Our Solutions

  • 24X7 Remote Database & Application Server administration
  • L1 to L3 Support
  • Process based approach
  • Capacity Planning, Database Storage Optimization & Data Security
  • Strategic Benchmarking of Application timings
  • Successful DR Drills completed within RPO & RTO

Service Coverage

  • 24 X 7 remote database administration
  • 24 X 7 remote application administration
  • Incident support
  • Patch and policy management
  • Database Backup, security, DR Management.
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Tools & Technology

Tools/Technology

  • Oracle Enterprise Manager, DB Vault, TDE
  • SSP, Oracle AMR
  • ITIL Methodology

Business Impact

100% SLA compliance

Knowledge Management & Process Adherence

 35 – 40 % Cost reduction