Housing Bank Head Banner INDIA'S LEADING HOUSING BANK
Client

About the client

  • Our Client is the leading regulatory (Bank) agency under the jurisdiction of the Ministry of Finance, Government of India
  •  Promote a sound, healthy, viable and cost-effective housing finance system to cater to all segments of the population and integrate the housing finance system within the overall financial system
  • To promote a network of dedicated housing finance institutions to adequately serve various regions and different income groups, the bank has a presence across metros and sub-metro’s locations and covers operations across India
  • Physical & Virtual Servers – 110+, Network Devices – 50+, Firewalls – 8, Storage and Tape -3, VC- 20, EUS -800+

Business Requirements

  • End to End infrastructure support services across the branch offices and head offices :
  • Highly critical IT Infrastructure to be managed, spread across the country
  • 24 x7 DC Infra Including Systems, Network, Security, Database & Application Support with high availability SLA’s
  • IT Infrastructure Support – Heterogeneous technologies, round the clock support window, tight SLAs
  • Business Application Support
  • Project & Governance Management
Business Need
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Our Solutions

  • 24/7 SLA driven managed IT support for DC, DR for all technologies and at all levels
  • 24×7 SLA driven Managed IT services for DC/DR excluding Network LAN/WAN
  • Server Virtualization & Administration Services
  • Database Administration Services
  • Storage & Backup Administration
  • Anti-Virus Management
  • Network & Security Administration Services
  • Delivery of services based on ITIL v3 framework
  • Service Desk & EUS support
  • Patch Management Services
  • EMS Tools Management

Service Coverage

  • End-to-end Infrastructure support services
  • 24 X 7 DC DR Support
  • 24X7 Network & Security Support
  • Pan India User support
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Tools & Technology

Tools/Technology

  • Manage Engine, ITSM, ITAM, OPM
  • Symantec Antivirus
  • Asset Management
  • ITIL Methodology

Business Impact

99% SLA Uptime

100% Security Compliance

Total 20-25% Cost Reduction