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Housing Bank Head Banner INDIA'S LEADING HOUSING BANK
Client

Client

  • Client is the leading regulatory ( Bank) agency under the jurisdiction of Ministry of Finance, Government of India
  • Promote a sound, healthy, viable and cost-effective housing finance system to cater to all segments of the population and to integrate the housing finance system with the overall financial system. To promote a network of dedicated housing finance institutions to adequately serve various regions and different income groups. Bank has a presence across Metros and sub metro’s locations and covers Pan India Operations
  • Physical & Virtual Servers – 110+, Network Devices – 50+, Firewalls – 8, Storage and Tape -3, VC- 20, EUS -800+

Business Need

  • End to End infrastructure support services across the branch offices and Head offices :
  • Highly critical IT Infrastructure to be managed, spread across country
  • 24 x7 DC Infra Including Systems, Network, Security, Database & Application support with high availability SLA’s
  • IT Infrastructure Support – Heterogeneous technologies, round the clock support window, tight SLA
  • Business Application Support
  • Project & Governance Management
Business Need
Solutions

Solution

  • 24/7 DC and DR datacenter monitoring and operation team
  • 24×7 SLA driven Managed IT services for DC/DR excluding Network LAN/WAN
  • 24/7 Application operation support
  • ITIL based Incident, asset management tool
  • Complete EUS support including AMC
  • 18/7 IT Security operation team
  • KPI driven project governance

Service Coverage

  • End to end Infrastructure support services
  • 24 X 7 DC DR Support
  • 24X7 Network LAN Support
  • Asset Management Support
  • IT Compliance management
Service Coverage
Tools & Technology

Tools/Technology

  • LANDesk
  • Symantec Antivirus
  • SOPHOS encryption
  • ORACLE /ORACLE RAC/SQL/PostGre
  • X-Roadz Asset Management
  • ITIL methodology

Highlights

100% Security Compliance

99.99% uptime for DC and DR

Reduction in Cost by 30 – 35 %