Organisations play a significant role in ensuring their ERP deployment is a success. The top management of a company must commit itself to reducing significant risks in the ERP software deployment process and increase the chances of success by aligning organisational objectives with that of the ERP vendor.
Here’s a checklist to focus on to get the full value of an ERP investment:
Detailed implementation and support planning
For a successful ERP software implementation, both the business head and the ERP vendor need to identify and assess the business problem. The ERP vendor must then provide an enterprise technology solution based on the business challenge and requirement. An in-depth study of the business problem by the ERP vendor will result in better delivery during the ERP software deployment stage and better software updates post deployment. The ERP vendor must provide an implementation and support plan that is as specific and as measurable as possible.
Realistic implementation time
Cloud ERP software can reduce deployment time, and speed up the return on investment from the new ERP software. However, it is important that prior to the implementation, both the customer and the ERP vendor are in agreement on the implementation time. The ERP vendor must not overcommit on timelines and then delay the deployment process. At the same time, the customer must not have unrealistic expectations about the deployment from the ERP vendor.
Emphasis on employee engagement
No company can perform well unless its employees are fully engaged and given the training they need to get their work done. An ERP vendor must ensure that the client’s employees are fully in-sync with their new ERP software. The employees must receive adequate training so that they are comfortable using the ERP software regularly.
Pay attention to information security
Despite the advances in cloud ERP software security and new methods adopted by vendors of hybrid ERP as part of their standard service offerings, organisations and IT departments and are still wary of network breaches and the loss of sensitive information. Thus, users of hybrid ERP may require a greater focus on data security policies and procedures, employee education campaigns, and aggressive assessment of vulnerabilities. These additional investments can be significant and should be offered by the ERP vendor.
A full understanding of the complexity of integrating multiple systems, along with a realistic assessment of the amount of change an organisation can absorb, will help set realistic goals for the project. Finally, it is critical to ensure that the right people are engaged and incentivised to support the transformation.