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POWERING TRANSFORMATION

THROUGH EXPERTISE, EXPERIENCE & EXCELLENCE.

DESIGNING AND DELIVERING SMOOTHER, FASTER AND COST-EFFECTIVE WAYS TO ACHIEVE BUSINESS TRANSFORMATION

OVERVIEW

BPO

STREAMLINED PROCESSES TO IMPROVE OPERATIONAL EFFICIENCY & ENHANCE CUSTOMER EXPERIENCE

3i Infotech BPO provides scalable Business Process Services to help enterprises enhance business performance and maximize profits. Our comprehensive services portfolio offers platform solutions across business functions such as Finance & Accounts, Banking, Insurance, Healthcare, Government and Enterprise. We also provide customized BPO services to cater to sectors like Banking, Retail, Credit Services, Healthcare, Utilities, Pharmaceuticals and more.

CORE COMPETENCIES

At 3i Infotech BPO, transaction processing, email support and chat support are provided by highly experienced BPO agents, with expertise to communicate solutions and resolve customer issues through call, email, message or chat. We also offer cost-effective and efficient non-voice processes and services to address specific requirements. These include Data Processing, Shared Services, Analytics as a Service, Finance & Accounts processes (O2C, P2P, R2R), processes for Banking, Insurance & Healthcare, and all kinds of voice/call center solutions. We also provide customized services for government organizations, to simplify processes through automated solutions.

OUR OFFERING

  1. DATA PROCESSING SERVICES

    3i Infotech delivers best-in-class data processing solutions to enhance business performance and maximize profits. Our data processing services organize, streamline and utilize data effectively while helping enterprises reduce operating and management costs. In today’s tech savvy world, there is a multitude of users who use multiple devices and conduct transactions which throw up massive amount of data. This data, in a variety of formats are both structured and unstructured from both online and offline sources. The 3i Infotech Data Processing services organize, streamline and effectively utilize data, helping enterprises to significantly reduce operating and management costs, enabling better investment of time and resources in the core areas of the business. We provide data entry, data conversion, forms and cheque processing, data formatting & cleansing as well as document auditing services.

  2. SHARED SERVICES

    3i Infotech’s intelligent shared service centers can magically simplify your workforce and create process efficiency in large operations. Amidst the increasing pressure to balance growth and costs, outsourcing of financial processes through shared services is not just about cutting costs and achieving standardization, it’s also about improving process efficiencies and providing actionable insights for the business. By centralizing all IT resources, we can significantly cut costs improve services to multiple service areas within the organization. We create and customize a BPM suite which will enable the end to end process management . We create more value for both your internal and external customers while reducing cost.Our Shared Services platform will improve service delivery to all operating process units by improved efficiency of the entire business by digitizing manual processes, maximizing the productivity of personnel,and better integrating legacy technology systems. It provides transparency to all running business processes , by monitoring everything going on.The solutions offered include Accounts Payable, Accounts Receivable, General Ledger, Vendor Processing, Employee Claim, and Processing.

  3. ANALYTICS

    A proven analytics practice powered by deep domain insights and extensive delivery experience translate into a comprehensive array of analytics solutions for our clients. Our vast experience across industries and business functions coupled with capabilities in analytics, helps us extract business insights – enabling our clients to apply these into decision making and achieve tangible outcomes. The services offered include MIS & Report Publication, Dashboard Publication, Central Data Repository, Knowledge Bank Management, Process Setup, and Record Segregation.

  4. KPO & LPO

    A talented team of consultants and domain specialists, a proven service track record and global delivery capabilities help 3i Infotech BPO provide an array of KPO & LPO offerings. Our KPO services enable enterprises to leverage knowledge to drive business decisions across all functions, to achieve a competitive advantage. Key services offered include – Credit Research, Company, Fixed Income, Economic & Industry Research, Retail Analytics and Desktop Publishing. Our LPO services help legal firms & legal counsels to focus on greater customer engagement, reduce time spent on non-core processes, while keeping costs under control

  5. RECORD MANAGEMENT

    From digitizing, centralizing and organizing records, to strategies for storing, processing and archiving, our Records Management services provide comprehensive storage, retrieval and logistics management solutions. Easy access and accurate retrieval of records is handled by our Records Management Center software, which manages over 900 commercial records centers in over 65 countries.

  6. HRO OFFERINGS

    3i Infotech’s HRO offerings simplify HR processes, provide standardization, reduce costs, and improve employee experience, enabling enterprises to focus on strategic and long-term initiatives, instead of spending resources to manage routine and transactional functions. Our BPO services in the HR space include – Payroll Outsourcing, Compensation Management, Recruitment & Staffing, Performance Management, Training & Development and Employee Relations.

CLIENT SPEAK

Our partnership with 3i Infotech will enable us to build a robust IT Infrastructure platform to roll out enterprise applications across all the locations on a centralized architecture. This will further help us to standardize processes across the group and bring in more operational transparency resulting in efficient delivery of services in a cost-effective manner.

Nandkishor Dhomne Chief Information Officer (CIO)

The overall success of the project was a result of 3i Infotech strong technical knowledge about Business Intelligence and Data Warehousing and experience with Insurance industry. We will have no hesitation in recommending 3i Infotech to any company who has a need to implement Operational & Analytical Reporting tool upgrade solution in their environment and we wish 3i Infotech success in its future endeavors

Mr. Mohammed S. Alromaih Database Department Manager (GOSI)

Congratulations on a successful release! This was our biggest release since conversion and it went flawlessly because of your preparation, dedication and commitment to excellence. Thanks for working long (really long) hours and doing it with a smile on your face. Thanks again

Sankha Ghosh Sr Vice President

3i Infotech has been a valued partner in the development of our loyalty applications for sports and entertainment venues. Our collaborative efforts have allowed us to enter new markets quickly and efficiently.

Bret Armatas President & CEO

Help me pass my gratitude to a very hard working team Sunil, Chandra, Sudheer, Bal Reddy, Jyothi, Sagar. We were given a large/quick task for testing over 15 defects in less than 3 days while juggling other bigger projects. Even though, this start to becoming part of the ‘norm’ here, it’s still just awesome to see the 3i Infotech QA team not complain and just professionally move FW and complete the task. Please help me pass my thank off to a great team

Dall Zachary VP, IT, Synchrony Bank

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