IT Facilities Management Services from 3i Infotech involve an effective combination of people, process and tools to ensure that your IT infrastructure is always up and running. Catering to the 24x7 service demands, we undertake complete responsibility of ensuring availability and performance of your IT Infrastructure as per SLA. Our services are backed by over a decade’s domain experience in providing products and services to the Telecom, Banking, Financial Services & Insurance (BFSI) industry.
We take over your overall management of varied IT assets across vendors. We capture all the service requests logged via mail, telephone or the Web. These include:
- Call management
- Asset and inventory management
- Client recovery services
- Vendor management
We boost the performance of your datacenter by proactively monitoring, forecasting and realigning IT resources. Our well-structured program management and state-of-the-art tools help keep a close watch on your IT infrastructure. Our services include:
- Network administration
- Servers administration
- Security administration
- Database administration
- Data back-up
- Application support
We have a specialized tools framework, incorporating commercial as well as in-house developed tools, for ensuring smooth delivery of services. These tools include:
- Xroadz - Call management, asset / inventory management
- i-enable - Remote administration of servers
- Aries - Project management
- Allows you to focus on your core business
- Reduced cost of operation
- Assured availability of systems
- Better uptime of IT infrastructure
- Application and tools for immediate deployment
- Operational efficiency of your IT operations