Application Maintenance and Support Get accelerated and superior assistance with every problemOverviewWith 3i Infotech’s Maintenance and Support services, businesses are assured of hassle-free, cost-effective quality support and problem resolution, and minimized system downtime. In short, smooth operations and reduced costs. Our experts leverage the proprietary ADVaNTAge framework, Domain Test Accelerators, and automated test design and execution solutions to deliver: - Accelerated, round-the-clock professional support to reduce downtime and maintain the fit of an in-production application
- High-quality software/solutions with end-to-end functionality and simulation and operational readiness
- Test Process Advisory for test improvements
- Automation “proof of concept” lab facilities through our Test Centers of Excellence
- Independent testing services
BenefitsHow you benefit from our Maintenance and Support service With 3i Infotech’s best-in-class technology and peerless expertise, your organization will derive substantial savings and benefits: - Exceptional improvement in application performance, dependability, and ease of use
- Decreasing maintenance costs, resulting from reduction in overall defect density
- Rapid resolution of incidents and consistent service levels, leading to high end-user satisfaction
- Improved efficiency and greater availability of resources for core business
- Competence to meet unanticipated business needs and minimize business continuity risks through an agile methodology
- Flexible pricing models
3i Infotech AdvantageThe 3i Infotech Advantage 3i Infotech’s Maintenance and Support services guarantee cost-effective solutions with unmatched quality. This is possible because we have: - High process maturity (CMMI Level 5; ISO 20000; ISO27001) and industry best practices and methodologiesTMMi™ & TPI® that guarantee quantifiable, outcome-oriented solutions
- World-class infrastructure and deep expertise to deliver Testing as a Service (TaaS) and provide Pay-Per-Use Test Automation services and Test Centers of Excellence
- Strong alliances with leading tool vendors to provide unique value and substantial cost benefits
- Dedicated Centers of Excellence for various technology platforms (Legacy, Mainframe, Sun, IBM, HP, Intel, and ERP) with quick ramp-up capabilities
- Proven methodologies for every AMS management phase, starting with Agile Transition
- Domain Test Accelerators to drive speedy and functionally aligned test services
- A global pool of functional and technical Consultants and 100,000+ test assets across industries like BFSI, manufacturing, retail, telecom, pharma, healthcare, and life sciences
- Stringent delivery assurance frameworks to meet accepted service levels
- Comprehensive documentation and processes, and regular training for skill-enhancement
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