Unified Communications Services

3i Infotech offers Unified Communications (UC) services with end-to-end VoIP solutions for increased business agility. Our UC offering leverages IP convergence technology, a UC application, and voice network management to facilitate a centralized, virtual platform that seamlessly unites varied communication modalities on a robust multimedia interface.

Our communications specialists:

• Design, integrate, and install VoIP solutions
• Orient end users and ensure smooth project management
• Enable migration from Legacy TDM to IP systems, facilitating richer, newer means of communication (e.g., data transfer, instant messaging)
• Install CRM integration and security solutions
• Set up multimedia conferencing systems
• Engineer a VOC (voice operations center) with a service activation facility
• Provide a self-service portal for setting up voice and video conferences

Business Benefits of 3i Infotech’s Unified Communications Services

Our United Communications service facilitates more efficient and effective communication across an organization and offers the following benefits:

• Cost-effective inter-office communication with reduction in voice and data circuit costs and collaboration costs
• Enriched communication through better flexibility, mobility, and choice of media
• Centralization communication technology, enabling more effective information capturing and sharing
• Increased security through collaborative solutions in the voice domain
• Better information access via integrated applications

The 3i Infotech advantage

3i Infotech enables business-efficient IT infrastructure by offering the best in terms of people, processes, and technology:

• A proprietary business-metric-based approach that focuses on achieving the availability and performance objectives of IT hardware
• Industry best practices (e.g., ISO 27001-certified security practices) and our proprietary business-metrics-focused approach
• Globally recognized ITIL service delivery methodology and well-defined processes that focus on aligning the IT infrastructure to business imperatives
• Strong OEM relationships with Microsoft, Symantec, Oracle leading to substantial cost benefits
• Access to leading technology platforms such as Database, Storage, Windows, UNIX, Mainframe, Messaging, Middleware, and Virtualization
• A wide choice of engagement models: OIC, shared, hybrid, SLA-based, and project-based
• World-class infrastructure and rich domain expertise
• Expert consultants with regional and global experience spanning 5 continents and multiple industries
• Domain-centric Test Centers of Excellence