Remote Infrastructure Management Services

3i Infotech offers ITIL-compliant Remote Infrastructure Management (RIM) services that enable organizations to remotely manage and monitor their IT infrastructure, including servers, operating systems, network devices, databases, and applications. We leverage our dynamic infrastructure management framework-i-enableBased on a “Detect, Interpret, Notify, Report, and Perform” framework, i-enable centralizes, organizes, and improves the quality of detection, and effectively translates the collected metrics into real-time, user-specific information for business analytics. Its deep, detailed, and easily searchable incident management system and knowledge base enables sharper decision-making and planning.-and our ISO 20000 (Operations) and ISO 27001 (Information Security) certified offshore delivery centers India, Kuala Lumpur, US, UK, and Sharjah to help companies reduce TCO, mitigate risks, and -increase productivity.

3i Infotech delivers the following RIM services using robust standard operating procedures and a layered 6-step approach:

Identity Business Requirements Business applications & processes Business impact Thresholds and SIAs		Monitor Systems Monitor application availability and performance Leverage proprietary, customer, and open source tools		Analyze Issues Root cause analysis Check if L2 solution set exists Drilldown to issue - bad SQL, bad memory, etc.
Isolate Issues Capture source data in a structured manner Use the inverted "Why" tree Co-relate source data		Fix Issues Apply L2 solution set, if available Route issue to development team for quick fix Execute problem management		Review and Test Initiate change management Stage and test Build deployment kit or quick fix Obtain approvals for rollout

Infrastructure availability services

• Servers
• Network devices
• Databases and applications
• Storage
• Event notification and incident response
• Standards compliance

Application monitoring and notification

• Provisioning applications
• Monitoring/managing applications, infrastructure, and impact on applications
• Scheduled maintenance
• End-user experience monitoring
• Peak time & high volume performance
• Application insight (deep dive diagnostics)

Customer reporting portal

• Complete infrastructure visibility
• Business IT alignment
• Online dashboards, alerts, and incident notifications
• Process excellence

Business benefits of 3i Infotech’s RIM service

The 3i Infotech advantage

• Integrated Helpdesk with Center of Excellence
• Global knowledge base
• Aggregated event correlation (AECSM)
• Industry best practices (e.g., ISO 27001-certified security practices), a business-focused approach, world-class infrastructure, and rich domain expertise
• Globally recognized ITIL service delivery methodology and well-defined processes that focus on aligning the IT infrastructure to business imperatives
• A wide choice of engagement models: OIC, shared, hybrid, SLA-based, and project-based