End-User Support Services
Supporting a productive, business-focused environment
3i Infotech offers seamless, best-practice-driven End-User Support services for a wide range of organizational computing needs. We use SLA-based metrics and a comprehensive ITIL-, ITSM-compliant framework and delivery model to help organizations increase productivity, anticipate and respond to changing internal and external conditions, and sustain business-critical services.
Our engineers leverage best-of-breed technology, tools, people, and processes and a
3-pillar framework Phase 1. Due diligence and service launch
Phase 2. Operations sustenance
Phase 3. Program managementto offer:
- Desktop/laptop operations and standardization
- Peripherals support
- LAN management
- Mail management
- Anti-virus support
- Installation and configuration of client desktop applications
- WinTel administration
- End-point threat management and policy enforcement
- Enterprise migration of operating systems and software upgrades
Business Benefits of 3i Infotech’s End-User Support services
3i Infotech’s best-practice-based operational and delivery model ensures that organizations derive significant business benefits from its End-User Support services:
- Optimal utilization of technical staff, enabling clients to focus on core business activities
- Minimized risk and reduced operational and support costs
- Assured availability and better uptime of IT systems and business-critical services
- Speedy deployment of business applications and tools
- Increased agility to meet deployment targets and SLAs and to respond to internal & external business challenges
- Increased end-user and customer satisfaction
The 3i Infotech advantage
3i Infotech enables business-efficient IT infrastructure by offering the best in terms of people, processes, and technology:
- A proprietary business-metric-based approach that focuses on achieving the availability and performance objectives of IT hardware
- Industry best practices (e.g., ISO 27001-certified security practices) and our proprietary business-metrics-focused approach
- Globally recognized ITIL service delivery methodology and well-defined processes that focus on aligning the IT infrastructure to business imperatives
- Strong OEM relationships with Microsoft, Symantec, Oracle leading to substantial cost benefits
- Access to leading technology platforms such as Database, Storage, Windows, UNIX, Mainframe, Messaging, Middleware, and Virtualization
- A wide choice of engagement models: OIC, shared, hybrid, SLA-based, and project-based
- World-class infrastructure and rich domain expertise Expert consultants with regional and global experience spanning 5 continents and multiple industries
- Domain-centric Test Centers of Excellence