Business Service Management

3i Infotech’s Business Service Management enables organizations to synergize IT systems with business needs, facilitating technology-driven corporate success. We adopt a proprietary business-metrics-based approach and leverage alliances with leading OEMs to help organizations achieve peak IT efficiency.

Our certified consultants and Business Service Management experts:

• Assess your IT performance and help you adopt business-oriented ITIL and ITSM solutions
• Help you choose and deploy business-specific software management tools that enable speedy and cost-effective infrastructure maintenance
• Optimize your data management processes by implementing a Configuration Management Database (CMDB) to ensure accurate, coherent, and reliable data
• Adopt industry best practices and generate customer trust by defining ITIL-, ISO-, and SOX-compliant frameworks, policies, and processes
• Outline and test business continuity plans to ensure the operation of critical business units during any disruption
• Orient stakeholders to the chosen solutions

Benefit of 3i Infotech’s Business Service Management Solutions

3i Infotech’s outcome-oriented Business Service Management suite enables organizations to:

• Save up to 25% on the IT budget through synergistic, cost-efficient IT-business processes
• Foster excellence by implementing business-specific ITIL and ITSM solutions
• Achieve a productivity leap by automating IT maintenance and redefining employee roles
• Build affordable, tested business continuity strategies
• Shift focus from maintenance to optimization, innovation and excellence

The 3i Infotech advantage

3i Infotech’s Business Service Management suite is powered by skilled resources, extensive expertise, global delivery capabilities, and leading methodologies:

• A proprietary business-metrics-based approach that focuses on achieving the availability and performance objectives of IT hardware
• Industry best practices (e.g., ISO 27001-certified security practices)
• Globally recognized ITIL service delivery methodology and well-defined processes that focus on aligning the IT infrastructure to business imperatives
• Strong OEM relationships with Microsoft, Symantec, Oracle leading to substantial cost benefits
• Access to leading technology platforms such as Database, Storage, Windows, UNIX, Mainframe, Messaging, Middleware, and Virtualization
• A wide choice of engagement models: OIC, shared, hybrid, SLA-based, and project-based
• World-class infrastructure and rich domain expertise
• Expert consultants with regional and global experience spanning 5 continents and multiple industries
• Domain-centric Test Centers of Excellence