Telecom companies can boost customer satisfaction and agent productivity with 3i Infotech’s Mobile Field Service—a comprehensive mobile solution that bridges the information gap between the service organization and field service technicians.
As part of this offering, our specialists provide organizations with implementation, rollout, upgradation, enhancement, data migration, and application maintenance services. Here’s an overview of the key features of our Mobile Field Service solution:
- Field service task management Calendar and Dashboard view of tasks and service requests, Complete information about task location, customer, contact, problem, and product, Comprehensive debrief, Signature capture, On-field service request and task creation
- Value added capabilities Contracts, SLAs, and entitlements visible to onsite technician, Automatic update of installed base and inventory, Automatic charge creation, Automatic synchronization, Wireless integration and support for Mobile Field Service (Store and Forward), Mobile queries, Display maps / driving directions
- Device support Device support provided for Laptops/Net books, Windows Mobile Devices (5.0, 6.0, 6.1 and 6.5), Smart phones, Palm Treo, Blackberry, iPhone, Symbian devices, Cell phones with a WAP Browser, Other phones
- Network support Supports any wireless or wired network including GPRS, CDMA, 3G, Wi-FI, DSL, and Satellite, Incremental syncs support via Store and Forward, Browser-based wireless for loading pages on a cellular wireless network
- Technology support Store and Forward, Wireless, SSL and Single Sign-On Support, Configuration support and customization SDK available for mobile applications
- Automated and streamlined field service operations
- Reduced operational costs via accurate inventory management
- Better, faster customer service and increased customer satisfaction
- Lower service costs
- Optimized service delivery process
- Fast billing cycle with real-time communication
- Flexible service request completion
- Increased technician productivity
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