Interactive Insurance, a fast-evolving concept, is all about optimizing Internet capabilities for enhancing your insurance business. The popularity and utilities of the Internet have created a whole new opportunity for the insurance sector. To capitalize on this, insurance providers require highly interactive Websites, which offer utmost value to prospective and existing policyholders.
PREMIA Collaborator, our solution for promoting Interactive Insurance, effectively streamlines disparate information flow processes across your entire value chain. With extremely simple processes, it enables you to manage customer and partner relationships.
Belonging to the globally acclaimed PREMIA family of products, PREMIA Collaborator allows your Agents to track premiums, and commission statements from their locations online. It turns your employees (individuals, teams or departments)) into self-driven business enablers as they can instantaneously get access to relevant information and use it resourcefully.
- Authorizations, eligibility checks, claims status checks, electronic remittance advises, claims submissions, plan benefits overview, etc.
- Member profile management, eligibility checks, view or print benefit plan documentation, claims status check, request of ID cards, PCP directory and allocation; queries and complaints
- Generation of quotations and proposals; policy information and tracking; endorsements; renewal and customer queries
- Proposals / quotations for customers, policy information and tracking, agency queries, promotion, company and product-related news, payment online and offline, commission statements, and Agents / intermediaries reports
- Ability for Agents or Customers to obtain quotes and policies online
- Tracking of all quotes and policies issued
- Support for issuance of Endorsements
- Ability to support file attachments to Policies or Quotes
- Register FNOL online
- E-mail notifications on key events (Large risk quote request, FNOL submission for certain Claims)
- Entities supported - Agent, Customer and Employee:
- PREMIA helps your Agents realize the value of real-time sales management, marketing, promotions, and market information. Apart from the features listed above, your Agents can now track premiums written, as well as commission statements from their locations using the Agent Portal over the Internet
- Customers can now view their policy transaction history over the Web. This reduces the call volume spent thereby resulting in expense reduction and additional cost savings. With information available over the web, the customer has the option to view information anytime, anywhere resulting in efficient customer service
- The Employee Portal allows your in-house employees to be in-touch. Users can virtually get any sort of information they need: for example the full billing history of a particular account, or agency or an Adjuster depending on their role and authority levels. Whether you are on the road or at home, information access is never a problem