The financial services industry is one of the most dynamic, influential and competitive globally, as well as one of the most highly regulated. It also is the one going through a period of turmoil and change. Future success will require greater innovation, aggressiveness and importantly, balanced risk taking. Innovation in services delivery models - whether through shared services or Information Technology Outsourcing (ITO) or Business Process Outsourcing (BPO) - will increasingly gain importance in times to come. Aggressive cost-cutting-to remain competitive as well as proactively take advantage of lower cost delivery markets will be the key to success.
