3i Infotech looks to build long-term business relationships with clients through providing innovative solutions. The AMS service covers a multitude of business applications and support levels. The service is provided through a customer-centric, on-site, off-shore delivery model. 3i Infotech's comprehensive delivery options help us distribute work across locations to align with client cost, speed and risk requirements.
3i Infotech can build and supply off-shore teams with skills in most technologies, including:
- Modern (Microsoft .NET, Oracle, Java, etc)
- Legacy (Cobol, Fortran, Pick multi value, etc )
- Business Intelligence (Oracle/Hyperion, IBM/Cognos, etc)
- Application and software support
- Structured methodologies for Transition and Service Delivery
- SLA based support model
- End user Services including, User helpdesk, incident management, query resolutions, Route cause analysis, functional support (how-to) and training
- Planned enhancements and maintenance to applications for additional features, better performance or improved business processes
- Strong Program Governance with single point accountability
- Compelling Value Proposition with Customisable Programs
- 24x7 availability and execution model as required
- Services include break-fix, problem management, troubleshooting. AMS dedicated Offshore Delivery Centre (ODC) using the State-of-the-art infrastructure to meet Customer Enterprise-wide needs
- Global delivery model
- On-site and Off-shore support capabilities
- Optimised resource utilisation
- Co-offered with Managed IT Services as we have expertise in Total IT Outsourcing; from Hardware, Infrastructure to Applications Various models and programs to suit every customer's need
- Multi-tier partnership with global BI / EPM product vendors Support from BI / EPM Centre of Excellence to the AMS team
Business Benefits from selecting 3i Infotech's AMS
- Improved application reliability, availability and performance
- Reduced incident resolution time
- Rapid response to changing requirements and priorities
- Re-deploy internal resources on strategic IT initiatives
- Improved end-user satisfaction and software quality
- Structured documentation and training
- Consultative approach to process improvements
- Reduced maintenance costs