In the highly competitive insurance market place, insurance service providers can only maintain a steady growth by achieving maximum customer retention. To achieve this they have to provide the best of services, which entirely depends on the extent to which they can simplify and optimize processes that are either directly or indirectly related to their core activity – of providing insurance services.
With our extensive experience in the insurance industry, we offer you highly effective services and solutions – that take care of all your varied processes economically. We share our insurance process expertise with the help of highly skilled industry personnel and an advanced infrastructure – comparable to the best in the world. Have access to world-class skills and infrastructure while you concentrate on your core activity.
Our BPO services cover the entire insurance cycle starting from new client acquisition to claims processing, ranging up to asset management. We can manage your IT infrastructure, business processes, multiple applications, and also indirect functionality such as financial and human resource management.
We have the expertise in offering customer services / support in the areas of Life (Term and Whole Life), General, Auto, Accident, Property & Casualty, Reinsurance, Takaful (Islamic) insurance services, and also pension policies and plans, annuities, and retirement solutions - through media such as telephone calls, online chats, e-mails and letters.
- Quote generation
- Policy generation, administration and underwriting
- New client acquisition
- Claims processing and management
- Billing and payments
- Document verification
- Content imaging
- Agency reporting
- Management and statutory reporting
- Various back-office operations
- Helpdesk